Status Update Report 
05/16/201223:54[Los Angeles]OVERALL: **If you're having a problem with TERMPoint please call Customer Service at 310-221-4496**
“2012 Motor Carrier Survey- Your Feedback Is Important to Pier 400!”
To access survey please click on following link: (Survey Will Close June 6th)
http://www.apmtsurvey.com/
YARD: Nothing to report in Yard.
GATE: **Please be advised until further notice starting this Saturday, May 19th, APM Terminals Pier 400 will offer a FULL service Saturday gate for ALL OUR carrier customers except Horizon Lines. Please also note appointments are for import transactions. This Saturday gate will be in service until further notice.
Please remember our customer service department can be reached at: 1st shift 310-221-4496 and 2nd shift 310-221-4395.**
EMPTY RETURNS: **Drivers dropping empties on wheels when not instructed to will be banned until they attend STEP class**
CHASSIS: **APM Terminals will not provide chassis for Evergreen import shipments. Thus, Driver must first pick up bare chassis from STS terminal for the load at APM Terminals. After container is unloaded, return empty container with the chassis back to STS Terminal. Evergreen will compensate $50 for chassis split. Please feel free to contact Evergreen Equipment Control for the details at 714-822-6800.**
LINES: **You can check Export first and last receiving dates by clicking on the VESSEL SCHEDULE icon at the bottom of the TERMPoint home page**
SAFETY: **In the interest of safety, there should be no unapproved OTR traffic located on the highline, or road nearest to the dock were the vessel is working.**
**Cell phone use while driving is prohibited. The highline is off limits for all outside truck traffic. All drivers must wear a high-visibility, reflective vest. Drivers must remain in their vehicles at all times**
**Drivers found in violation of any rules may be banned until they attend our STEP class**
MARITIME SECURITY: Nothing to report in Maritime Security.
IT SYSTEMS: Nothing to report in IT Systems.
UPCOMING CLOSURES: **UTL**, **VNV**, **VERIFY**,**M08**
OTHER: **Missed and Cancelled appointments cannot be updated with the "manage appointment" function. You MUST upload the missed or cancelled containers again and start the process over. To avoid this you should choose a future time for appointments you know will be missed or cancelled. Basically, keep pushing it ahead in time**
**“2012 Motor Carrier Survey- Your Feedback Is Important to Pier 400!”
Dear Valued Motor Carrier,
In our quest for excellence, we are committed to providing you with the highest quality service in the port industry. Your comments and suggestions will allow us to improve our standards and meet your future expectations. This survey is to measure our motor carrier’s satisfaction level throughout North America.
Main objectives of the survey:
• Understand your satisfaction level with APM Terminals
• Get your feedback on which actions would have the most positive impact on your business
• Develop a positive working relationship
On Wednesday, May 16th, you can access our survey via the following links:
http://www.apmtsurvey.com/
http://www.apmtsurvey.com/sfct/
Once the survey link is opened, you will find a drop down menu with all terminals listed. Please select your local terminal and enter your SCAC code to access. The survey will take less than 5 minutes to complete. We would appreciate receiving your response by June 6th after which time the survey will be closed.
Based on the survey responses, we will develop follow-up actions and communicate these back to those participants that responded. At the end of the survey, you will have an opportunity to provide your contact details so that we can proactively follow up with your organization to discuss any matters of concern.
Should you have any questions or comments, please contact your local Client Service Manager.
Thank you for taking the time to provide your valuable feedback.**
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