Gate Procedures

Gate Folder English

Gate Folder Dutsch (netherlands)

Gating in a full

Loading/ unloading of full boxes happens at the transfer grid. Please check the gate procedures below (pdf, opens in new window).

Gating in an empty

Empty boxes are loaded/ unloaded in the empty area, signs will direct you.

For more information please check the procedure in the document below (pdf, opens in new window).

Gating out a full

Loading/ unloading of full boxes happens at the transfer grid. Please check the gate procedures below (pdf, opens in new window).

Gating out an empty

Empty boxes are loaded/ unloaded in the empty area, signs will direct you.

For more information please check the procedure in the document below (pdf, opens in new window).

Problem resolution

If the trucker does not have an Alfapass, an appointment or he gets a trouble ticket, he can proceed to the trouble shoot area, where he can make an Appointment on the Simple Appointment System or get a temporary Alfapass.

For coordinates of our gate department please go to "Contact us"

Demurrage is charged by the steamship line.  Please contact the appropriate steamship line with any demurrage-related issues.