Expiration of the Extension Date for the Acceptance of the 2024 Letter of Authority

Dear Valued Customer,

We would like to inform you that, starting Monday, July 28, 2025, the acceptance of the 2024 Letter of Authority (LOA) will cease.
From this date onward, only the 2025 LOA will be recognized for transaction processing.

The extension period, which allowed for the submission of the 2025 LOA, will conclude on Sunday, July 27, 2025.
We recommend that you visit our Customer Care counter at your earliest convenience to have your 2025 LOA stamped and processed.
Please note that after July 27, 2025, the 2024 LOA will no longer be accepted.

Effective Monday, July 28, 2025, only agencies with a valid 2025 LOA will be authorized to conduct transactions at APM Terminals Customer Care.
We remain committed to delivering exceptional customer service and appreciate your feedback.

Thank you for your cooperation.

APM Terminals’ Customer Care Team.