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Dear Valued Customers, For periodic maintenance a number of digital applications will not be available between 16:00 – 22:00 hours on Friday 31st March 2023, including LIFT online portal, Security Gate Pass application,  Additional Service Request (ASR) and TERMView. Apologies for the inconvenience caused. To receive updates via email or SMS, please subscribe to Terminal Alerts.

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Ancillary Service Ordering

Online Ordering

For a full list of Ancillary Services available, please see the Services section in the menu above. Key services include:

- Request non-standard services for containers/general cargo/CFS/Gate Opeations
- Access and confirm Terminal Departure Reports (TDR).
- Empty Recap (Outbound)
- Request Reefer PTI/Washing/support for malfunctioning reefers/minor repairs
- View a vessel loadlist for inbound/outbound vessels for initial/final confirmation

 

Customer Service

When you email our Customer Service team you will receive an automatic reply with a reference number. This reference number can be used to follow up on your issues or for complaints.

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