April 28 2021
Customer Advisory: Salesforce - Case Management System
Dear Valued Customers,
At APM Terminals Bahrain, we always try to give you the best possible support when dealing with our terminal. Starting 29th April 2021, we will implement a case management system to strengthen our service levels to you.
With this new system, we will be able to provide faster and more efficient resolutions to your issues and complaints. Real-time data and record keeping gives us more visibility on where to improve in future and support you better.
Starting 29th April 2021: we make it easier for you!
Instead of sending emails to individual colleagues in our customer service team, you only need to send your issues and complaints to a single email address: firstname.lastname@example.org
All our Customer Service colleagues have access to the same system to give you best-in-class and personalized support. From 29th April 2021, you will receive an automatic reply with a reference number. This reference number can be used when you want to follow up on your issues or complaints.
It is important to note that for day to day service requests relating to appointments / marine / security /operations / planning support, you will be expected to continue contacting the respective APMT teams directly, in the same way as before. However, any escalations required in these areas shall be addressed to email@example.com
By providing a single point of contact for customer service, we are confident that this change will benefit you.
Thank you for understanding.
APM Terminals Bahrain
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