Increase in Appointment Slot Capacity & Introduction of Service Charges for Unutilized Truck Appointments

Dear Valued Customers,

As part of our ongoing commitment to improving service delivery and operational efficiency at KBSP, we are pleased to share two important updates:

Increased Appointment Slot Capacity – Effective Immediately

In response to your feedback and market demand, APM Terminals Bahrain has increased the number of available truck appointment slots during daytime peak hours.

This change is designed to reduce waiting times, improve planning flexibility, and support smoother gate operations.

This expansion reflects our shared goal of optimizing terminal gate throughput and ensuring appointment availability aligns with market needs.

Introduction of Service Charges for Unutilized Appointments

To ensure fair and efficient use of the Truck Appointment System (TAS), service charges will be introduced for appointments that are not used or modified at short notice.

These charges shall become effective as of 28th September 2025.

These charges are intended to discourage overbooking and last-minute cancellations, which limit access and slot availability for other port users.

Charges will apply if an appointment is

• Cancelled
• Rescheduled to a different date/time
• Not attended (no-show)

Highlights of the proposed mechanism

• Free changes or cancellations are allowed up to 4 hours before the scheduled appointment.
• Changes or cancellations within 4 hours of the appointment time will incur a service charge.
• No-shows will be automatically charged once the appointment expires.

Service Charge Details

A service charge of BHD 3.5 per incidence will be applicable in such scenarios, as outlined above.

For sake of clarity, the applicable service charges apply exclusively to truck appointments at KBSP that are not utilized at the scheduled date and time. There is no service charge levied for appointments that are either utilized at the time booked for, or when cancellations and amendments are made outside the 4-hour window preceding the appointment slot hour.

We Encourage You To

• Book responsibly: Only schedule appointments you intend to use.
• Plan ahead: Modify or cancel appointments at least 4 hours in advance.

We thank you for your continued cooperation and support as we work together to enhance reliability, transparency, and service excellence at KBSP.

 

 

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