Claims

Format for Filing Requests and Claims

Claims to be submitted:
File your claim using the template below.
Regardless of the claim type, the submitter needs to add:
  • Filing Date: [dd/mm/yyyy]
  • N/c (if Applicable):
  • Client Name:
  • Customs Agency and/or Transport Company:

Reasons for Requests:

  • Traceability
  • Copy of Damage Reports
  • Commercial Certifications

Reasons for Claims:

  • Overpaid Storage Fees
  • Double Billing Payments
  • Erroneous Consignments
  • Storage Fee Exemption
  • Security-related Cases
  • Erroneous Billing
  • Double Billing
  • Overcharged Energy Fees
  • Others
  • Shipping Line-related Cases

Brief Description of the Case: Xxxxxx

For Claims, Please Attach the Following Documents:

  • Complete generated billing
  • Copy of Master BL
  • Copy of House BL
  • Copy of consignments
  • Others

Observations:

FOR CREDIT NOTE REQUESTS:

  • Submit requests within 10 days after the invoice is generated.
  • Include the client’s email address.
  • Requests are accepted until the 23rd of each month if credit note generation is required.
FOR OPERATIONAL ISSUES:
  • Fully identify the cargo.
  • Specify the request and reasons.