Claims
Format for Filing Requests and Claims
Claims to be submitted:File your claim using the template below.
Regardless of the claim type, the submitter needs to add:
- Filing Date: [dd/mm/yyyy]
- N/c (if Applicable):
- Client Name:
- Customs Agency and/or Transport Company:
Reasons for Requests:
- Traceability
- Copy of Damage Reports
- Commercial Certifications
Reasons for Claims:
- Overpaid Storage Fees
- Double Billing Payments
- Erroneous Consignments
- Storage Fee Exemption
- Security-related Cases
- Erroneous Billing
- Double Billing
- Overcharged Energy Fees
- Others
- Shipping Line-related Cases
Brief Description of the Case: Xxxxxx
For Claims, Please Attach the Following Documents:
- Complete generated billing
- Copy of Master BL
- Copy of House BL
- Copy of consignments
- Others
Observations:
FOR CREDIT NOTE REQUESTS:
- Submit requests within 10 days after the invoice is generated.
- Include the client’s email address.
- Requests are accepted until the 23rd of each month if credit note generation is required.
- Fully identify the cargo.
- Specify the request and reasons.