Guides & Procedures

Financial management

Customer Service Management

FOR-GSC-003 V4 Form for filling claims
FOR-GSC-004 V5 Form for filing applications and claims
FOR-GSC-007 V3 Commercial information update
FOR-GSC-020 V3 Mandate for importers, exporters and port community
FOR-GSC-021 V7 Supplementary format for customer linking
FOR-GSC-023 V1 Customer details update form
FOR-GCS-028 V1 DIAN Request form
FOR-GPS-050 V1 Description and acceptance of responsibilities in the self-management portal

INS-GSC-006 V1 User Enrollment, Subuser Creation, and Email Registration or Update.
INS-GSC-007 V1 Requests for Customs Agencies and Self-Declarants.
INS-GSC-008 V1 International Freight Forwarders.
INS-GSC-009 V1 Requests for Transportation Companies.
INS-GSC-010 V1 Requests for Shipping Lines and Maritime Agents.
INS-GSC-011 V1 Requests for Multimodal Transport Operators.
INS-GSC-012 V1 Easy Guide for ITR Service Requests.
INS-GSC-013 V1 Return to Shipper Process.
INS-GSC-014 V1 Power of Attorney Updates.
INS-GSC-015 V1 Late Gate-In Process (Outside Cut-Off).
INS-GSC-016 V1 PSE Payments.
INS-GSC-017 V1 Billing Process.
INS-GSC-019 V1 PQRS Management.

Operational Management

Protection and Security Management