Customer Advisory Nro. 564 Year-End Communication 2024

Dear Vendors, Clients, and Users,

The values at TCBUEN define the commercial behaviors we want to promote and what we consider as transparent and sensible business conduct to maintain long-term sustainable success, protecting our reputation.

Considering the year-end festivities, it is important to remember that, as part of our internal policies, employees cannot receive gifts or presents from third parties. Additionally, we would like to inform you of our public service hours during the December holidays:

CUSTOMER SERVICE, DOCUMENT MANAGEMENT, BILLING, AND COLLECTION
Tuesday, December 24 and 31, 2024
7:30 AM to 2:00 PM Continuous Shift
Wednesday, December 25, 2024, and January 1, 2025
NO SERVICE

LOOSE CARGO WAREHOUSES - Appointment service for cargo withdrawal:
Tuesday, December 24 and 31, 2024
7:00 AM to 2:00 PM
Wednesday, December 25, 2024, and January 1, 2025
7:00 AM to 2:00 PM

COFFEE AND SUGAR WAREHOUSE:
Tuesday, December 24 and 31, 2024
NO SERVICE
Wednesday, December 25, 2024, and January 1, 2025
NO SERVICE

• Inspections with authorities will be carried out at their normal hours.
• Container withdrawal and entry operations and maritime operations will proceed normally and without interruptions.
• It is important to note that the services provided by the company will be billed until December 31, 2024.

   

We appreciate your scheduling of port operations in advance.