Customer Advisory No. 570: Intermittency in the Portal Payment Module and Contingency Plan

Dear members of the port community,

Since yesterday, our portal has experienced intermittency in the payment module, which is preventing invoices from being reflected for payment in the system. Our support team is actively working to resolve this issue, and we hope to restore the service as soon as possible.

While the issue is being resolved, we have activated the following contingency plan to ensure the continuity of your operations:

Contingency Plan for Payments

1. Payments should be made via transfer or deposit to the authorized TCBUEN accounts:

Bank: CITIBANK
Account number: 5066403647
NIT: 830.054.054-0
Account type: Savings
Bank: Banco de Occidente
Account number: 030-88292-2
NIT: 830.054.054-0
Account type: Savings

2. Once the payment is made, please send the following documentation:

A letter indicating the container or BL, detailing the invoices to which the payment should be applied and their respective amounts.

The letter should include a commitment stating that if the funds do not appear, the company agrees to make the payment again.
Proof of the transfer or deposit.

3. Send all documentation to the email: carteratcbuen@apmterminals.com

For direct communication with the collections department, you can contact +57 315 490 0048.

For any other inquiries or additional assistance, you can also contact our Customer Service team:

service.buenaventura@apmterminals.com
Contact numbers:
+57 318 243 4779
+57 318 354 6445
+57 317 221 6306

We appreciate your understanding and cooperation as we work to resolve this intermittency issue as soon as possible.

Communications Office
February 14, 2025
TCBUEN S.A.