From 07/01/2020 all your Documents with issuance date 1st July 2020 onwards (Invoices, Debit Notes and Credit Notes plus your remittances), must be uploaded through the Cobranzas.com platform, being the only channel for document reception.
You can download the User Manual, to request your username and password on the platform, and the step-by-step instructions to upload your documents on it (only in Spanish version).
The fields shown were defined as mandatory, therefore, you must complete them in order for the process to be successful.
Remember that if the transaction you make with us is for a Good / Merchandise, it is essential that you enclose the established receipt, so that the invoices are processed. In this way we avoid delays and rework.
Keep in mind that you must always indicate your PO (purchase order), it must be entered in the following format: xxxx-xxxxxx
Through the Cobranzas.com platform, in the option: “Communications” you can make inquiries related to the documents, and also there you will receive our response.