Listening to our customers. Improving every day.

At APM Terminals Aarhus and Kalundborg, customer feedback plays an important role in how we develop our services and strengthen the way we support your business.

Twice a year, we ask both our landside customers and shipping lines to share their views through our customer satisfaction surveys. The input we receive helps us understand what matters most to our customers – where we are meeting expectations, and where we still have room to improve.

Over the past three years, we have seen customer satisfaction move in a positive direction year-on-year, and that development continues this year. We are grateful for the trust and recognition shown by our customers, and we see it as a reflection of the close dialogue, daily problem-solving and continuous improvement taking place across our terminals.

For us, customer care is not only about survey results. It is about being available, listening carefully and acting on the feedback we receive. Through operational follow-up, Kaizen initiatives, improved productivity and close collaboration, we work every day to make it easier and more efficient to do business with us.

Customer Care Manager Mikael Riis says:
“Customer feedback gives us valuable insight into how we can support our customers even better. Every comment helps us learn, improve and strengthen this partnership. We are pleased to see satisfaction developing positively, and we remain focused on turning feedback into action.”

Thank you to all customers who take the time to share their feedback. Your input helps shape our priorities and supports our ongoing work to deliver reliable, responsive and customer-focused terminal services.

And as always, our Customer Care team is ready to listen, support and help – every day of the year.