Community feedback and grievance management

We listen. We respond. We resolve.

APM Terminals Laldia is committed to being a good neighbour and employer. This means giving every member of the community a clear and safe way to share feedback and raise concerns – and ensuring that everyone is heard.

We value your feedback

Every comment, question or concern that you share with us helps us understand how we can do better. With your feedback, we want to improve our work, deliver better programmes and ensure that we are and remain a good neighbour.

Email Send us your feedback directly at: Info.Laldia@APMTerminals.com

Hotline Call our dedicated community hotline to speak with our team: +880 9612 888143

In person Speak with our Community Liaison Officer (CLO) who is available in person. Check our contact address

We do our best to respond to all feedback either directly or at local engagement sessions.

We are serious about resolving grievances

If you have a grievance related to our project, you can submit it using the same channels mentioned above: email, hotline or in person with our Community Liaison Officer.

How we respond

Safeguards in place

Always safe and confidential – anonymous if you choose

We ask you to provide as many details as you can so that we can properly investigate and respond to every grievance. However, you can always submit a grievance anonymously.

• Anonymous submissions welcome
  Grievances can always be submitted anonymously. We request that you provide as many details as you feel comfortable giving so that we can properly investigate.
• Confidentiality guaranteed
  We treat all grievances with confidentially and respect throughout the process.
• No threat or intimidation
  People who submit complaints will not be subject to threat or intimidation for raising an agreement in good faith.