Moratorium on Early and Late Appointment Charges

Good Morning Trucking Community:

This is to advise you that following discussions with and feedback from the Harbor Trucking Association and many of our customers, we have decided to place a moratorium on early and late appointment charges until further notice. 

Accordingly, we will issue credits for early and late charges on all invoices issued in May for April activity.

All missed appointments/no show charges on those invoices will remain due and payable and we will continue to charge for these going forward.   Please use the email address on your invoice if you have valid reasons to dispute any no show charges.

As a reminder, a missed appointment is defined as an appointment that is unused, or not cancelled. Please ensure that you manage appointments by cancelling before the end of the grace period and that you continue to educate your drivers regarding grace period protocols. 

As a reminder, these protocols are:

• One hour before the appointment window.
• One hour after the appointment window. 

If you are looking for information on Missed Appointment rules and guidelines, this link will take you to the FAQ section of our website.

 The Harbor Trucking Association and California Trucking Association have provided constructive feedback around the desire for an auto cancelation feature and we have tabled this with the Pier 400 TERMPoint steering committee to further explore this proposed modification. We will provide you with an update as we progress. 

I am happy to take phone calls or emails if you have any questions or feedback to share. 

Sincerely,
Fran Ohlheiser
Director Customer Engagement