Incidents and Claims
Our customers and business partners are important to us. We aim to resolve issues as fast as possible.
Incident and claim notifications can be provided in writing in either Dutch or English to email@example.com.
All incidents and claims are handled in accordance with the general terms and conditions of the Rotterdam Terminal Operators’ Association (VRTO), which are applicable to all legal relationships of APM Terminals Maasvlakte II B.V.
With an APMTerminals.com account you can:
- Receive Terminal Alerts via email or SMS
- Save containers to a Watchlist and set up email notifications
- Manage Truck Appointments (specific terminals)
- Request additional services (specific terminals)