Your opinion about APM Terminals Maasvlakte II counts!

Since the beginning of this year, we have been measuring our Net Promoter Score (NPS) twice a year instead of quarterly. This new approach gives us a broader and more consistent picture of customer satisfaction.

We are proud to share that APM Terminals Maasvlakte II achieved an NPS score of 8.3 in the second quarter of 2025. As many as 81 participants shared their valuable feedback. We are pleased with this result, but strive to further strengthen our customers' trust as well as increase the response to future measurements.

Time slots

One of the points mentioned was about the time slots. Due to the increased traffic at the terminal, there are more frequent peak moments when time slots are fully filled. We understand that this can lead to frustration. We are continuously working to optimise this even further to create more space and a smoother flow within the current planning system. On our website, you can see when space is still available.

Provision of information via the website

The desire for reliable and up-to-date container information also recurred frequently. We are working on improvements in our digital systems to make it easier and faster for you to find the information you are looking for.

Thank you for your valuable feedback

Did you participate in our survey in quarter 2 (2025)? Thank you very much! Your time and effort are greatly appreciated. Your insights are essential to further improve our services.

Not receiving our customer satisfaction survey yet, but want to participate? You can easily sign up by sending an email to: Tess.Louwman@apmterminals.com