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APMTMVII Newsletter Augustus 2021

Dear relation,

Through this newsletter we would like to keep you informed of the latest news and developments at our terminal. Our intention is to send this newsletter once every 2 months. If you have any questions about the content, please contact your contact person at the terminal.

APM Terminals celebrates 20 years
Last month, APM Terminals reached a special milestone. APM Terminals exists 20 years as an independent brand within the A.P. Moller-Maersk group. Gratitude and appreciation to all our customers who have contributed to this 20-year anniversary! We are proud of this milestone.

Yard update
In the past couple of months the dwell time of containers has increased significantly. This results in a high yard density, which puts a lot of pressure on our yard. Due to the high yard density stacking can be done less efficient, resulting in more handlings to get a container out of the yard, which has an impact on our performance. For example the truck turn around time was between 25 and 30 minutes on average this year. In the past months we see this increasing to 30 to 35 minutes. Together with our stake holders we are investigating what measures we can take to ensure our performance is not suffering from a pressured yard.

APM Terminals customer satisfaction survey results
Every quarter we conduct a customer satisfaction survey via an online questionnaire. We are pleased to share the results of quarter 2. You can indicate to what extent you would recommend us to others on a scale of 0 - 10. In quarter 1 you gave us an average score of 7.9 and in quarter 2 an average score of 7.5.

  • The survey shows that there is a need for a barometer, which provides insight into the available capacity of time slots. The exact requirements for this functionality are currently being investigated. We are contacting various users for this. In addition, we are investigating how we can facilitate this system technically.
  • It also mentions the improvement at the truck pedestals. Because you cannot see the status of a crane and whether it is being operated manually or automatically, it is not always clear what is happening. We are also investigating the possibility of displaying more information on the pedestals.
  • Furthermore, the customer satisfaction survey shows that Termview is still used occasionally. Termview is only relevant to the shipping companies. All other terminal users can use our website www.apmterminals.com/en/maasvlakte) instead of Termview.

APM Terminals Maasvlakte II sponsors Blijdorp Zoo
APM Terminals Maasvlakte II sponsors Blijdorp Zoo in Rotterdam for a period of one year. By doing this, our terminal helps the zoo's wildlife and our contribution ends up where the need is greatest.

System modifications
In recent period we have had several outages again. We do these outages to be able to implement system modifications that lead to an optimized operation. We would like to inform you about a few of the adjustments that have recently been made:

System update N4
On June 4, 2021, APM Terminals Maasvlakte II successfully rolled out a new version of the N4 Terminal Operating System (TOS) to production. With the rollout of version 3.8 we can call ourselves the most advanced terminal in the world in terms of TOS. This makes us the first terminal in the world to use the new Horizontal Transport Scheduler in combination with N4 3.8. The TH Scheduler allows for more flexible and efficient use of our AGVs. It allows us to run more moves per hour. Another advantage is that we can more easily swap containers that are difficult to reach in the stack with containers that are easy to reach. This creates more flexibility and a higher throughput for our terminal.

Replacement of the L-AGV batteries
We experienced a lot of trouble with the batteries of our L-AGVs at the beginning of the year. This problem has now been solved. The batteries of our L-AGVs have now been replaced, this applies to 97% of our fleet. As a result, our L-AGVs are now safer and more stable operationally.

Reduction of spreader speed at stacker crane
We understand from the truck drivers that the spreaders of our stacking cranes sometimes go too fast. Therefore, we have recently lowered the speed with which the spreader comes down. From 8 meters height the spreader comes down slower, giving you more time to react and the stacking crane stops sooner after releasing the button. This means that fewer manual operations are required, there is less risk of damage and the process is even safer for you.

Faster manual truck handling
We would like to inform you of a change we have made to allow faster handling of trucks in the manual process. When manually placing containers on trucks, it is now possible for the crane operator to move the crane both sideways and forward and backward at appropriate speed while the spreader is below 8 meters in height. What this means for you is that the crane can be positioned in the right place faster and therefore your container can be handled faster. In the past, the crane operator first had to lift the spreader above 8 meters in order to move sideways or forward and backward.

With kind regards,
APM Terminals Maasvlakte II