08/08/2023
Notice for standard release request subject format
Dear Valued Customer,
Please be informed that we are working on improving the quality of information we are receiving from all customers for our services.
The purpose of this exercise is to identify areas for improvement with issue resolution thru our customer service team - customercare.apmtliberia@apmterminals.com
Here is all you need to do when sending email to customercare.apmtliberia@apmterminals.com
- For release request:
Include in the subject field the BL# and customs reference.
If there are many BL# , add few in the subject field and the rest in the body of the mail .
- For delay or issues :
Include in the subject a BL# or booking # or container #.
Better still a reference ( proforma # , invoice # etc ) in the subject to differentiate your mail from others.
Please avoid duplication of request by using reply all to follow up or call 0777-014-333.
Best regards,
APM Terminals Monrovia
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