All customer interaction with APM Terminals Liberia including issues, inquiries, requests, follow up, challenges, etc. should be directed to our Customer Care team email: customercare.apmtliberia@apmterminals.com for swift/timely redress and resolution through our case management process. Follow up calls for urgent issues can be made to +231777014333.
Starting in January 2022, stamping of invoices and receipts will be discontinued at the One Stop Shop. Going forward, your original invoices and receipts will be sent to your online account on the customer portal where you can get it and print a copy if you need to.
Scanning of bank deposit slips and invoice for cashier receipts will also be discontinued – our finance team will use details in the data from real time deposits in our account to issue the receipts directly to your online account on the customer portal where you can get it and print it out if you need to.
Container customers are required to create their proforma online on the customer portal. Once payment is received, invoices and receipt of payment will be issued automatically in the customer portal. Our finance team will use details in the data from real time deposits in our account to issue the receipts.
General cargo customers are to request proforma and use it to make payment. Once payment is received, invoices and receipt of payment will be issued automatically in the customer portal. Our finance team will use details in the data from real time deposits in our account to issue the receipts.
Prepaid deposit customers are to include instruction to apply payment against their balance in the details field while submitting request for proforma. Invoices and receipt of payment will be issued automatically in the customer portal. Our finance team will use details in the data from real time deposits in our account to issue the receipts.
Credit customers are to include their approval for the proforma in the details field while creating their proforma. Once payment is received, invoices and receipt of payment will be issued automatically in the customer portal. Our finance team will use details in the data from real time deposits in our account to issue the receipts.
Export customers are to create their proforma, online on the customer portal. Once payment is received, invoices and receipt of payment will be issued automatically in the customer portal. Our finance team will use details in the data from real time deposits in our account to issue the receipts.
Note:
Export customers must ensure they use the correct vessel departure date provided by One Stop Shop (OSS / billing team). Import customers must use the correct discharge date to create their proforma to avoid differences.
From February 2022, declarant billing on behalf of consignee will be discontinued – this will help to speed up and reduce complication in the process as declarants are not in the system. Using a declarant account to bill will lead to invoices and receipts not going to actual customer account.
Options available outside the port
- GT Bank - in person at a branch or electronically
- LBDI - in person at a branch or electronically
- Citibank (London)
- ECOBank | A/c Name: APM TERMINALS LIBERIA LTD.| A/c Number: 6101865002
Options available at the One Stop Shop in the port
- Credit/Debit card (1% fee applies)
- Managers Cheque
- Cash via LBDI bank
Payment Timelines
Payment can be made up to 3 days in advance of vessel arrival, meaning your cargo can depart the port without any delays!
Requesting Invoices
Invoices can be requested at your convenience, either by visiting MyAPMTerminals or by visiting the One Stop Shop (see opening hours).
Prepaid customers are customers that deposit cash (no limit) into APM Terminals' account for payments of all bills for services rendered the customer by APM Terminals Liberia. Being a Prepaid customer eliminates delays in your clearing process at APMT and allow you to execute urgent billing in a timely manner.
Terms & conditions
- Customer must do deposit at least 1 hours before requesting a bill
- All customer transaction must be done online where possible
- Being a Prepaid customer does not give you preferential treatment status
Process
- Customer deposit cash into APM Terminals' account
- Customer takes bank deposit slip to OSS
- OSS scan bank deposit slip and share with APMT GSC team
- GSC creates payment on customer account and shares current balance with customer
- GSC shares balance with customer on monthly basis
Mon-Fri: 08.00-17.00
Regular Saturdays: 08.00-12.00
First Saturdays: 10.00-13.00
Agent Authorization
Please complete the letter and Customer Registration Form below to grant an agent permission to perform the following task(s):
- Book truck appointment
- Bill and pay terminal handling charges
- Receive loading slip/permit
- Pick up (empty) containers/loose cargo
Please sign and scan completed forms and email to customercare.apmtliberia@apmterminals.com.
