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Effective April 22nd 2024, MSC is collecting demurrage for their Ocean Carrier portion directly from their customers. The Terminal demurrage portion is separate and will be visible/payable on PayCargo. When line demurrage is owed, containers will have line holds present and customers will need to satisfy the charges directly with MSC. Once cleared with MSC, they will submit the line hold release via EDI. To receive future operational alerts by email or SMS please subscribe to Terminal Alerts.

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Contacts & Directions

APM Terminals Pier 400 Los Angeles

APM Terminals Pier 400 Los Angeles
2500 Navy Way,
Terminal Island, CA 90731,
USA

+1(310) 221-4100

Directions To Locations Cta
- Traveling South on the 405 San Diego Freeway, then…
- Merge onto 110 Harbor Freeway South towards San Pedro
- Follow the signs to the Vincent Thomas Bridge to Terminal Island
- Right on Navy Way – Stay in left (car traffic) lane
- Follow signs for visitors; enter parking lot at anchor
 

Import Department
Tel: +1 (310) 221-4496
Email: pier400imports@apmterminals.com

Export Department
Tel: +1 (310) 221-4497
Email: pier400exports@apmterminals.com

Customer Care Management Team
Email:CSMNG@apmterminals.com

Second Shift Assistance
Tel: +1 (310) 221-4395
Email: Pier400TroubleResolution@apmterminals.com

Maintenance and Repair
Tel: +1 (310) 221-4452
Email: Pier400TroubleResolution@apmterminals.com

Customs Department
Tel: +1 (310) 221-4499
Email: pier400customs@apmterminals.com

Demurrage Department
Tel: +1 (310) 221-4498
Email: pier400demurrage@apmterminals.com

Terminal Equipment Department
Tel: +1 (310) 221-4001
Email: pier400TerminalEquipControl@apmterminals.com

Westbound Rail Department
Tel: +1 (310) 221-4595
Email: pier400RailExport@apmterminals.com

Eastbound Rail Department
Tel: +1 (310) 221-4472
Email: pier400RailImports@apmterminals.com

Customer Care Manager
Mario Calderon
Tel: +1 (310) 221-4435
Tel: +1 (562) 609-9190
Email: Mario.Calderon@apmterminals.com

Customer Care Manager 
Jonathan Zarate
Tel: +1 (310) 221-4105
Tel: +1 (310) 985-1053
Email: Jonathan.Zarate@apmterminals.com

Customer Care Manager
Javier Pesqueira
Tel: +1 (310) 221 4133
Tel: +1 (562) 446 3471
Email: Javier.Pesqueira@apmterminals.com

Chief Commercial Officer
Denson White

Email: Denson.White@apmterminals.com

Key Client Director; Landside
Ashley Esparza
Tel: +1 (310) 497 4259
Email: ashley.esparza@apmterminals.com

Director, Vessel Operations 
London Sapolu
Tel: +1 (310) 497 2463
Email: london.sapolu@apmterminals.com

Customer Care Director
Peter Fierro
Tel: +1 (562) 824 9925
Tel: +1 (310) 221-4140
Email: Pedro.Fierro@apmterminals.com

Director HSSE
Christopher Allen
Tel: +1 (310) 221-4270
Email: Christopher.Allen@apmterminals.com

Security Manager
Douglas Freeman
Tel: +1 (310) 505-4110
Email: Douglas.Freeman@apmterminals.com

 

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