Claims

Our customers are important to us, therefore we aim to resolve issues as quickly as possible. During container handling and general terminal operations, incidents can arise, and we encourage our customer to file a report.

APM Terminals Aarhus's claims are handled by the APM Terminals Nordic Claims Team. We therefore require that claims be submitted in English.

Please complete the following form to submit your claim directly to APM Terminals Nordic Claims Team.

Terms and Conditions

• We work according to APM Terminals Aarhus Terms of Business.
• Prior to invoicing, APM Terminals must receive an Intent To Claim and be given the opportunity to jointly inspect the alleged damage unless exported. Customer must receive approval from APM Terminals before submitting an invoice.
• If repair amount exceeds the Depreciated Value (DV), APM Terminals shall be liable for the DV.
• Claimants should submit any/all additional documents and information that will assist in evaluating the claim. Details regarding required documents and other types of documents that can be submitted will be visible when submitting the form.
• APM Terminals will acknowledge receipt of each claim and will provide the claimant with an APM Terminals reference number. Depending on the nature of the claim, APM Terminals may request additional information from the claimant.
• Claimant must provide a complete and timely claim to facilitate reimbursement. Claims should be submitted within thirty (30) days after the claimant is aware of the existence of alleged damage or loss (unless customer can provide justification to the contrary). Claims submitted after this 30-day period has ended will be rejected unless the customer provide substantive reasons for delay. Claims submitted more than one (1) year from the date of alleged damage or loss will be rejected without recourse.
• Cargo owners have an obligation to do their utmost to mitigate loss. Resolution of claims that have been submitted will be governed by (a) the Bill of Lading, (b) the Terminal Service Agreement between APM Terminals and the carrier and (c) the tariffs under which the goods were accepted.
• Either Party shall be discharged of all liability whatsoever and howsoever arising with respect to any event in case no legal proceedings are commenced and written notice thereof given to such Party within twelve (12) months from the date of the loss, damage, delay or failure to adhere to any timeframe alleged to give rise to a claim.