Switch Location

Find an APM Terminal

Terminals
Luanda Namibe
Terminals
Bahrain
Terminals
Cotonou
Terminals
Douala
Inland Services
Cameroon
Terminals
Pointe-Noire
Terminals
Port Said
Terminals
Tema
Inland Services
Ghana
Terminals
Conakry
Terminals
Abidjan San Pedro
Inland Services
Ivory Coast
Terminals
Aqaba
Inland Services
Jordan
Inland Services
Kenya
Terminals
Monrovia
Inland Services
Mali
Terminals
Apapa Onne
Inland Services
Nigeria
Terminals
Salalah
Inland Services
Saudi Arabia
Inland Services
Senegal
Inland Services
South Africa
Inland Services
Tanzania
Inland Services
Tunisia
Inland Services
UAE
Inland Services
Uganda
Inland Services
China
Terminals
Mumbai Pipavav
Inland Services
South Asia
Terminals
Yokohama
Terminals
Tanjung Pelepas
Terminals
Colombo
Terminals
Laem Chabang
Inland Services
Thailand
Terminals
Cai Mep
Terminals
Aarhus
Terminals
Helsinki Kotka
Terminals
Marseilles Fos
Inland Services
France
Terminals
Poti
Inland Services
Germany
Terminals
Vado Ligure
Inland Services
Netherlands
Inland Services
Romania
Inland Services
Spain
Terminals
Gothenburg
Terminals
Izmir
Terminals
Buenos Aires
Inland Services
Argentina
Inland Services
Brazil
Inland Services
Chile
Terminals
Moin
Inland Services
Ecuador
Terminals
Puerto Quetzal
Inland Services
Mexico
Terminals
Callao
Inland Services
Peru
Inland Services
Uruguay
Swipe Right for Terminal Navigation Swipe Left for Global Navigation

Gate Procedures

Dropping off a loaded/empty container

The delivery reference number and container number must be submitted by the driver at either the Help Desk, the Self-Service desk in the gate office or by using our Pre-Announcement smartphone App. An EIR is issued (Help Desk and Self-service desk). For those using the Pre-Announcement App there is the possibility to receive the EIR by mail.

The data is entered and registered and instructions will be relayed via the EDP system to the physical gate, where the driver reports for the physical check of the container. The driver will then proceed inside the terminal area at the appropriate grid for the container to be off-loaded according to the instructions received by the runner at the gate.

Detailed safety instructions around the different grids are available at the Help Desk.

Picking up a loaded/empty container

The Turn-in reference number and container number (type if empty) must be submitted by the driver at either the Help Desk, the Self-Service desk in the gate office or by using our Pre-Announcement smartphone App.

Printed instructions (an EIR) will be issued to the driver to advise which grid within the terminal area he/she has to drive to for the container pick-up. If the driver is using the Pre-Announcement App he/she will then receive the instructions on the screen.

After the container has been loaded onto the chassis the driver is to report to the gate where a physical check of container is performed.

Detailed safety instructions around the different grids are available at the Help Desk.

Problem resolution procedure

The help-desk staff at the gate office are always available to assist driver(s) if any problems occur, such as incorrect turn-in/pick-up ref and/or container number.

Demurrage

For demurrage issues, please contact the shipping line directly.

Use of cookies

Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. Third parties and social media networks also place tracking cookies. Your online behaviour could be followed by these third parties. By pressing “accept” you accept such use of cookies.

Cookie Policy