Gate Procedures

Dropping off a loaded/empty container

The delivery reference number and container number must be submitted by the driver at either the Help Desk, the Self-Service desk in the gate office or by using our Pre-Announcement smartphone App. An EIR is issued (Help Desk and Self-service desk). For those using the Pre-Announcement App there is the possibility to receive the EIR by mail.

The data is entered and registered and instructions will be relayed via the EDP system to the physical gate, where the driver reports for the physical check of the container. The driver will then proceed inside the terminal area at the appropriate grid for the container to be off-loaded according to the instructions received by the runner at the gate.

Detailed safety instructions around the different grids are available at the Help Desk.

Picking up a loaded/empty container

The Turn-in reference number and container number (type if empty) must be submitted by the driver at either the Help Desk, the Self-Service desk in the gate office or by using our Pre-Announcement smartphone App.

Printed instructions (an EIR) will be issued to the driver to advise which grid within the terminal area he/she has to drive to for the container pick-up. If the driver is using the Pre-Announcement App he/she will then receive the instructions on the screen.

After the container has been loaded onto the chassis the driver is to report to the gate where a physical check of container is performed.

Detailed safety instructions around the different grids are available at the Help Desk.

Problem resolution procedure

The help-desk staff at the gate office are always available to assist driver(s) if any problems occur, such as incorrect turn-in/pick-up ref and/or container number.

Demurrage

For demurrage issues, please contact the shipping line directly.

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