As a prerequisite for entering the terminal each truck driver must have a personal APMT access permit card. This card can be obtained by visiting the Helpdesk in the gate office in person and presenting identification (passport, European ID card or Danish driver’s license). For faster processing, the access permit can be applied for in advance by the trucking company, by sending an e-mail to the gate office, stating the full name of the truck driver.
Detailed safety instructions for all areas inside the terminal are available at the Helpdesk in the gate office.
The driver ID card number, delivery reference number, container number and truck details must be submitted by the driver at either the Self-Service kiosks on the marshalling area or by using our pre-announcement web application. In case of dangerous goods or over-height/over-width cargo (also called Out-Of-Gauge or OOG) the driver will be prompted with specific instructions.
When all data is correctly entered the driver will be requested to proceed to the gate, where a set of cameras will validate the license plate and container details. The driver will be presented with grid instructions on the gate kiosk after scanning his driver ID card.
The driver then proceeds to the appropriate grid for the container to be off-loaded.
Delivery and pick-up can be combined into one visit.
The driver ID card number, pick-up reference number, and container number (type if empty) must be submitted by the driver at either the Self-Service kiosks on the marshalling area or by using our pre-announcement web application. In case of dangerous goods or over-height/over-width cargo (also called Out-Of-Gauge or OOG) the driver will be prompted with specific instructions.
When all data is entered correctly the driver will be requested to proceed to the gate, where a set of cameras will perform the validation of the license plate. The driver will be presented with grid instructions on the gate kiosk after scanning his driver ID card.
After the container has been loaded onto the chassis the driver must return to the gate where the cameras will validate the container details.
Delivery and pick-up can be combined into one visit.
The Helpdesk staff at the gate office are always available to assist driver(s) if any problems occur, such as incorrect delivery/pick-up reference and/or container number, or problems with the web application.
For demurrage issues, please contact the shipping line directly.
Related information
Learn more about our online services that can help ensure your visit to the terminal runs smoothly.