Important Reminder: Send New Requests in a New Email

Dear Valued Customer,

Kindly be reminded to always send new requests in a new email.

This ensures that a new case number is generated and enables us to provide a timely response.

N.B.: Once a case has been resolved, it is closed. Any subsequent request sent on the same email thread may not receive the required attention. 

We kindly encourage you to send each new request as a separate email to avoid delays or missed requests. 

Thank you for your understanding and cooperation.

APM Terminals’ Customer Care Team.