Gate Procedures

APM Terminals Apapa's ultra-modern Customer Service office is ocated on the terminal, next to the Nigerian Customs Service (NCS) Office, for ease of business. It is open 7 days a week to process invoices/receipts, scheduling for NCS examinations and generation of terminal delivery orders. All functions are performed electronically to aid transparency and convenience.

Pre-gate procedure

  • The customer selects his/her desired service on the electronic ticketing machine and a number is duly assigned to them.
  • An invoice is generated; to be paid up to his/her preferred date at the self-service kiosk available at our Customer Service office or online via  TermView 
  • Invoice payments are then made via bank draft, POS, Electronic transfer, Debit card payment on the APM Terminals portal or any designated Zenith Bank branch.
  • After payment, the customer will obtain a receipt online via the APM Terminals Portal or from APM Terminals at the Receipting Desk upon confirmation of payment from the Bank.
  • *The customer then proceeds to complete his/her NCS assessment and ensures all duties are paid.
  • The customer then books for NCS examination; if the container is on the Red Channel (physical examination) or on Yellow channel (Scanning) respectively.
  • The customer then proceeds to the Exit Note desk at the APM Terminals customer service office for his/her Exit Note, which is issued on confirmation that containers have been released by NCS.
  • With copies of all the above outlined documents and the Shipping Line Delivery Order, the customer then proceeds to the Terminal Delivery Order (TDO) Desk where his/her “Pre-Gate ticket” is generated.

*Note: If the container is allocated for fast track/ bond the customer will not have to go through the NCS examination booking process but may proceed directly to the TDO Desk to obtain his/her TDO. This will be issued on confirmation that the Transfer document has been dispatched to APM Terminal by NCS and there is a release from the shipping line.

Dropping a Container (export or empty)

  • The driver presents the Shipping line entry permit or Equipment Interchange Report (EIR) at the In-gate with the following information (container number, status, line, ISO code, seal and booking (which should be updated on  Termview  by the shipping line) number compulsory (if full), truck number, Temperature (if reefer) and get issued Drop-off ticket.
  • Inspection Clerk checks and updates damages, removes Placards, affixes seals, affixes BAT cards, and ensures all necessary updates are done. Trucker must ensure all damages are duly updated.
  • Security checks the drop off ticket and directs trucker to the stack where unit will be dropped.
  • After dropping unit, driver proceeds to Out-gate where he hands over the drop off ticket to the gate personnel.
  • The gate personnel update the system and issues EIR (Equipment Interchange Report) to trucker.

Picking up a Full Container for ICD Transfer

  • The Container Depot advises truck list in MS Excel format.
  • The trucker presents ICD (Inland Container Depot) entry permit to the Gate Clerk at the in-gate and get issued Pick-up ticket.
  • The trucker presents a Pick-up ticket to Security and gets directed to the loading point.
  • After loading, Trucker proceeds to out-gate inspection and hands over the Pick-up ticket to out-gate Inspection Clerk who performs inspection and ensures all damages are remarked and updated accordingly.
  • The trucker proceeds to out-gate and hands over the Pick-up ticket to gate Clerk.
  • A Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker. 

Picking up a Full Import Unit (Delivery)

  • The trucker presents a pre-gate ticket (issued at the Customer service) at the in-gate with the following information (BAT number, transaction number, container number, size, vessel etc.)With paid through date, channel, Agency and Agent’s name on the note field. Agency letter of authority is attached with the truck number and any of the authorized signatory’s signature on overleaf.
  • The gate Clerks checks if ticket is still valid (paid through date) on our terminal operating system (TOS).
  • Before issuing pick-up ticket Clerk confirms a copy of Agent’s letter of authority is attached to the pre-gate ticket and ensures the truck number and Agent’s signature is on overleaf.
  • The gate Clerk updates the system and issue a pickup ticket to trucker.
  • Security directs trucker to the stack where he is to pick up unit.
  • After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick up ticket to inspection Clerk, The Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if there are any discrepancies.
  • After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.

Picking up an Empty Container for Stuffing/Export

  • If a container is for stuffing, the line advises quantities, size, type, and height, length of Container, Agent/Consignee and also who bears the shifting/handling cost.
  • Agent/Consignee is issued a pre-gate ticket by the customer service team at the terminal customer service which he presents to his transporter/Truck Driver.
  • Before issuing a pick-up ticket Clerk ensures a copy of Agent’s letter of authority is attached to the pre-gate ticket and the truck number and Agent’s signature is on overleaf.
  • Security directs the trucker to the stack where he is to pick-up the unit.
  • Based on best pick the desired Equipment type, length, line, size and quantities required are loaded on trucks sent in by Agent/Consignee.
  • After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick up ticket to inspection Clerk, the Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if He notices any discrepancies.
  • After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.

Picking up a sold empty container

  • If a container is sold, the line advises Agent/Consignee that bought unit and group code is updated to sale.
  • Agent/Consignee visits terminal Customer Service and after identification gets issued a pre-gate ticket or Terminal Delivery Order (TDO) which he presents to his transporter/Truck Driver for loading.
  • Agent/Consignee should ensure his letter of authority/Identity card or any other means of identification is attached to the Pre-gate ticket or TDO and should ensure He signs and write truck’s number plate picking up unit from the terminal on overleaf.
  • Before issuing pick-up ticket Clerk confirms a copy of Agent’s letter of authority is attached to the pre-gate/TDO ticket and ensures the truck number and Agent’s signature is on overleaf and afterwards generates and issues pick-up ticket.
  • Security directs the trucker to the stack where He picks up unit.
  • After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick-up ticket to inspection Clerk, the Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if He notices any discrepancies.
  • After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.

Claims

In the event that any complaints arise in the process of handling containers and other general terminal operations, we encourage our customers to file a claim. Rest assured that every valid claim will be reviewed and processed immediately. Please adhere to the following procedure to avoid any delays:

  • The Truck Driver picking up container from the terminal should be observant and report any anomaly noticed. We have our inspection teams at the in-gate and out-gate respectively who also carry out inspection on Containers entering and leaving the Port from our Facility.
  • Once there is an incident (accident, hole at the top of the container, torn tarpaulin, missing locks, dented or bulged container and/or any other situation which reasonably calls for inspection), notify the gate executive at the out-gate immediately. The executive would immediately inform the truck driver/complainant to invite the agent to certify the condition of the unit/cargo.
  • If the agent is not satisfied after the inspection with the gate executive, he is entitled to request for a full survey which would only be conducted within the terminal except where units are bonded.
  • Where agent is satisfied with the state of cargo, he is required to endorse the Indemnity form certifying cargo to be in good order before unit can be released.
  • Request for a full survey can be made to the gate executive or directly to akinlade.olayinka@apmterminals.com. An invitation for a survey will be sent to the email contact submitted and the unit will be released immediately after survey. Should the survey reveal any discrepancy in the state of cargo, kindly forward your statement of claim with all substantiating documents of your shipment to akinlade.olayinka@apmterminals.com

Help Desk (Trouble booth) 

If you require assistance/clarifications, please email (24/7):

Customer Service
APPAPMTCTO@apmterminals.com

Gate
APPAPMTGATE@apmterminals.com

Tel: +234 803 978 0113 or +234 803 123 0231(toll free)

When there are issues either due to wrong booking updates from the line, TDO, payment (PTD) issues, seal (export) or any other issue that requires a truck driver to wait, the driver will be sent to the trouble booth/help desk location on the terminal yard. If the issue cannot be resolved immediately, the truck driver will have to leave the terminal. 

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