APM Terminals Apapa's ultra-modern Customer Service office is ocated on the terminal, next to the Nigerian Customs Service (NCS) Office, for ease of business. It is open 7 days a week to process invoices/receipts, scheduling for NCS examinations and generation of terminal delivery orders. All functions are performed electronically to aid transparency and convenience.
Help Desk (Trouble booth)
If you require assistance/clarifications, please email (24/7):
Tel: +234 803 978 0113 or +234 803 123 0231(toll free)
When there are issues either due to wrong booking updates from the line, TDO, payment (PTD) issues, seal (export) or any other issue that requires a truck driver to wait, the driver will be sent to the trouble booth/help desk location on the terminal yard. If the issue cannot be resolved immediately, the truck driver will have to leave the terminal.
With an APMTerminals.com account you can:
- Receive Terminal Alerts via email or SMS
- Save containers to a Watchlist and set up email notifications
- Manage Truck Appointments (specific terminals)
- Request additional services (specific terminals)