APM Terminals Apapa's ultra-modern Customer Service office is located on the terminal, next to the Nigerian Customs Service (NCS) Office, for ease of business. It is open 7 days a week to process invoices/receipts, scheduling for NCS examinations and generation of terminal delivery orders. All functions are performed electronically to aid transparency and convenience.
Export charges will be invoiced directly to Shippers. This excludes Stevedoring charges, Re-nomination charge and empty container pick up which will continue to be invoiced to Shipping Lines for pass through to exporters if warranted. To ensure loading as planned, only containers with payment are allowed inside the terminal and are planned. Payment should be finalized and container gated in 72 hours before outbound carrier arrival.
Customers can also pre-advise and generate invoice by themselves using our TermView portal. Our online service remains fully operational; direct all invoices and payment related requests to appapmtcto@apmterminals.com. You can find our step by step guide on Export Payment Procedures and other E-transactions using the Termview portal here:
Storage days will be calculated to the ETA of a vessel. Due to current measures being considered, additional payment may be required from the Shipper if there is a delay to the ETA of the vessel; 20ft is N450 and 40ft is N900 per day. Renomination charges now go to the shipping line.
On receipt of Line’s Load-list, APM Terminals will confirm units with pending holds. Units that have holds will not be loaded on the vessel.
- The customer selects his/her desired service on the electronic ticketing machine and a number is duly assigned to them.
- An invoice is generated; to be paid up to his/her preferred date at the self-service kiosk available at our Customer Service office or online via TermView
- Invoice payments are then made via bank draft, POS, Electronic transfer, Debit card payment on the APM Terminals portal or any designated Zenith Bank branch.
- After payment, the customer will obtain a receipt online via the APM Terminals Portal or from APM Terminals at the Receipting Desk upon confirmation of payment from the Bank.
- *The customer then proceeds to complete his/her NCS assessment and ensures all duties are paid.
- The customer then books for NCS examination; if the container is on the Red Channel (physical examination) or on Yellow channel (Scanning) respectively.
- The customer then proceeds to the Exit Note desk at the APM Terminals customer service office for his/her Exit Note, which is issued on confirmation that containers have been released by NCS.
- With copies of all the above outlined documents and the Shipping Line Delivery Order, the customer then proceeds to the Terminal Delivery Order (TDO) Desk where his/her “Pre-Gate ticket” is generated.
*Note: If the container is allocated for fast track/ bond the customer will not have to go through the NCS examination booking process but may proceed directly to the TDO Desk to obtain his/her TDO. This will be issued on confirmation that the Transfer document has been dispatched to APM Terminal by NCS and there is a release from the shipping line.
Only agencies with a current Letter of Authority will be permitted to perform transactions at APM Terminals Customer Service.
Please bring the following documents to our Customer Service counter to have your 2024 Authority stamped as soon as possible.
• Completed and signed Application for Letter of Authority
• Completed and signed Clearing Agency Contact Details Form
Together with the original and a copy of the following supporting documents:
• Company Certificate of Incorporation
• Current Customs License
• Current Form C30
• Form C07 (Particulars of Directors) or Memorandum & Articles of Association (Stamped by the Corporate Affairs Commission)
- The driver presents the Shipping line entry permit or Equipment Interchange Report (EIR) at the In-gate with the following information (container number, status, line, ISO code, seal and booking (which should be updated on Termview by the shipping line) number compulsory (if full), truck number, Temperature (if reefer) and get issued Drop-off ticket.
- Inspection Clerk checks and updates damages, removes Placards, affixes seals, affixes BAT cards, and ensures all necessary updates are done. Trucker must ensure all damages are duly updated.
- Security checks the drop off ticket and directs trucker to the stack where unit will be dropped.
- After dropping unit, driver proceeds to Out-gate where he hands over the drop off ticket to the gate personnel.
- The gate personnel update the system and issues EIR (Equipment Interchange Report) to trucker.
- The Container Depot advises truck list in MS Excel format.
- The trucker presents ICD (Inland Container Depot) entry permit to the Gate Clerk at the in-gate and get issued Pick-up ticket.
- The trucker presents a Pick-up ticket to Security and gets directed to the loading point.
- After loading, Trucker proceeds to out-gate inspection and hands over the Pick-up ticket to out-gate Inspection Clerk who performs inspection and ensures all damages are remarked and updated accordingly.
- The trucker proceeds to out-gate and hands over the Pick-up ticket to gate Clerk.
- A Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.
- The trucker presents a pre-gate ticket (issued at the Customer service) at the in-gate with the following information (BAT number, transaction number, container number, size, vessel etc.)With paid through date, channel, Agency and Agent’s name on the note field. Agency letter of authority is attached with the truck number and any of the authorized signatory’s signature on overleaf.
- The gate Clerks checks if ticket is still valid (paid through date) on our terminal operating system (TOS).
- Before issuing pick-up ticket Clerk confirms a copy of Agent’s letter of authority is attached to the pre-gate ticket and ensures the truck number and Agent’s signature is on overleaf.
- The gate Clerk updates the system and issue a pickup ticket to trucker.
- Security directs trucker to the stack where he is to pick up unit.
- After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick up ticket to inspection Clerk, The Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if there are any discrepancies.
- After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.
- If a container is for stuffing, the line advises quantities, size, type, and height, length of Container, Agent/Consignee and also who bears the shifting/handling cost.
- Agent/Consignee is issued a pre-gate ticket by the customer service team at the terminal customer service which he presents to his transporter/Truck Driver.
- Before issuing a pick-up ticket Clerk ensures a copy of Agent’s letter of authority is attached to the pre-gate ticket and the truck number and Agent’s signature is on overleaf.
- Security directs the trucker to the stack where he is to pick-up the unit.
- Based on best pick the desired Equipment type, length, line, size and quantities required are loaded on trucks sent in by Agent/Consignee.
- After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick up ticket to inspection Clerk, the Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if He notices any discrepancies.
- After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.
- If a container is sold, the line advises Agent/Consignee that bought unit and group code is updated to sale.
- Agent/Consignee visits terminal Customer Service and after identification gets issued a pre-gate ticket or Terminal Delivery Order (TDO) which he presents to his transporter/Truck Driver for loading.
- Agent/Consignee should ensure his letter of authority/Identity card or any other means of identification is attached to the Pre-gate ticket or TDO and should ensure He signs and write truck’s number plate picking up unit from the terminal on overleaf.
- Before issuing pick-up ticket Clerk confirms a copy of Agent’s letter of authority is attached to the pre-gate/TDO ticket and ensures the truck number and Agent’s signature is on overleaf and afterwards generates and issues pick-up ticket.
- Security directs the trucker to the stack where He picks up unit.
- After loading, the trucker proceeds to the out-gate inspection area for inspection and hands over pick-up ticket to inspection Clerk, the Truck Driver picking up container from the terminal should be very observant and report any anomaly noticed during inspection to either the inspection or gate Clerk and insist Equipment is remarked accordingly if He notices any discrepancies.
- After inspection, the trucker proceeds to the out-gate booth where unit is finally gated-out. Gate Clerk updates the system and issues EIR (Equipment Interchange Report) to trucker.
Our online claims portal can be used to submit and track claims for:
- Damage to containers, cargo, vessel parts, trucks, third-party equipment
- Pilferage of cargo
- Joint Survey requests
When there are issues either due to wrong booking updates from the line, TDO, payment (PTD) issues, seal (export) or any other issue that requires a truck driver to wait, the driver will be sent to the trouble booth/help desk location on the terminal yard. If the issue cannot be resolved immediately, the truck driver will have to leave the terminal.