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Gate Procedures

APM Terminals Apapa's ultra-modern Customer Service office is ocated on the terminal, next to the Nigerian Customs Service (NCS) Office, for ease of business. It is open 7 days a week to process invoices/receipts, scheduling for NCS examinations and generation of terminal delivery orders. All functions are performed electronically to aid transparency and convenience.

Help Desk (Trouble booth) 

If you require assistance/clarifications, please email (24/7):

Customer Service


Tel: +234 803 978 0113 or +234 803 123 0231(toll free)

When there are issues either due to wrong booking updates from the line, TDO, payment (PTD) issues, seal (export) or any other issue that requires a truck driver to wait, the driver will be sent to the trouble booth/help desk location on the terminal yard. If the issue cannot be resolved immediately, the truck driver will have to leave the terminal.