General Information

Processes 

Full details of our processes and contact information can be found in our Communication Matrix.

Port Pass Application Form

New and existing customer can use our Gate Pass Application to request a new (renewed) pass to access the port.

Violation Matrix

Overview of action that will be taken for non-compliance with rules relating to Personal Protection Equipment, Traffic, Security, and Operations. Download Violation Matrix (pdf)

Access restrictions 

Shipments exceeding 5 meters in height leaving the port, should notify the traffic department for escorting.

Customer refunds

Please complete our Customer Refund Form to make a claim. Completed forms should be emailed to cusref@apmterminals.com

Hours of Operation

Khalifa Bin Salman Port is open 24 hours, 7 days a week.

Administrative Offices 
Sunday – Thursday:  08 00 hrs – 17 00 hrs

Gate Timings
Saturday – Thursday: 04 00hrs – 22 00 hrs
Friday: 08 00 hrs – 16 00 hrs

 

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