If you are waiting for import cargo and know that the vessel will operate in this Terminal, you can follow the date of arrival online through our Customer Management Center.If you need to coordinate the entry of export containers you can also do so via the web in Puerto Digital.
Customer Service hours are from Monday to Friday from 07:00 a.m. to 11:00 p.m. and Saturdays from 07:00 a.m. to 12:00 p.m. You can call 0810-555-2768 or email Clientes.BA@apmterminals.com
You can coordinate import or export shifts via Digital Port 24 hours per day, you can also generate your payments on the platform.
To request appointment codes for Export and / or Import, you must complete the form to generate a password in Digital Port.
All trucks that deliver an Export must go through the CTVP (Tránsito Vehicular Portuario) site before going to the terminal. It will require the following:
1) Scheduled appointment and arrival within the appointment window at the terminal.
2) It will be requested and stamped as proof of the passage through the terminal and will be required upon arrival at the Terminal.
Once the shift is coordinated, the client can request his billing from Digital Port both remotely and via the computers at the Customer Management Center in the Terminal.
The closing rate of the Banco Nación seller of the previous day will be applied.
You can access to register in Digital Port in order to:
• Issue budgets
• Get invoices
• Manage Export documentation
• Obtain GatePass associated with your operations
• Pay online (Interbanking, DEBIN)
Payment of the invoices will be made at the same moment of the issuance of the same.
To generate the registration of a new Customer, you must do it through Digital Port by clicking on REGISTER -> USER HIGHER TO BILL. The required documentation is the following:
• Proof of AFIP Registration
• Form IIBB
• Tax exemptions
Also, the terminal has a billing unit in APC - Piedras 343 from Monday to Friday from 09:00 to 18:00, for payments by check and bank transfer. The data to pay with transfer in APC are:
• APC PESOS Current Account
• Bank: CITIBANK N.A
• C.B.U: 0168888-100009039280180
• CUIT: 30-70712170-6
• Beneficiary: Administrative Processing Center S.A.
• If you pay by check, you must extend it to the order of CITIBANK N.A.
The documentation to present at the time of invoicing in APC is the following:
• Free Debt
• Photocopy of the cover of the customs clearance with which the merchandise will depart.
The GATE-PASS will be delivered at the time of cancellation of the invoice, must be completed by the Custom Agent and delivered to the carrier, with the following information:
• Chassis plate
• Semi plate
• Surname and Name of the driver
• Type and Document Number
• The Gate-Pass must be signed by Customs.
• The Gate-Pass must not have amendments or deletions.
• Export Delivery
The GATE-PASS will be delivered at the time of cancellation of the invoice, must be completed by the dispatcher and delivered to the carrier, with the following information:
• Chassis plate
• Semi plate
• Surname and Name of the driver
• Type and Document Number
• This document (Gate-Pass) can not have amendments or deletions.
• In the cases of change of Gate-Pass both in import and export and / or reprint them, they can be done through the Digital Port application or failing it personally in the Terminal
• The client gates in, with gate-pass + Free of Debt + Terminal EIR
• The client gates out with previous appoitnment and gate-pass
The Consignee / Dispatcher must manage IC05 or TLMD, which once authorized by Customs must be submitted to the Customer Service Department in APM Terminals Buenos Aires . This documentation may be submitted on Wednesdays or Fridays between 9:00 a.m. and 1:00 p.m. In the event that this documentation is not submitted prior to the arrival of the vessel, the container (s) will not be landed.
The final Client (or his representative) must be reliably notified, by Letter Document, of the day / time of the unloading of the IMO Class 1 container and the necessary coordination will be made for the designation and entry of the transport to the port facility. In the event that the operation does not take place within normal and usual hours, the Client will be informed of the extra costs that must be paid to ensure the immediate exit of the goods from the port facility.
In the event that a Shipper has an IMO 1 or 7 charge that enters the Terminal, he must contact the Customer Service Department of the Terminal to coordinate the entry in selective hours and pre-defined by the APM Operations Department Terminals Buenos Aires.
If the operation does not take place within normal and usual hours, the client must coordinate the customs clearance of the Terminal, to ensure that the entrance of the transport is just before loading the ship.
Prior to loading the IMO cargo, port operations personnel verify that the transport designated by the consignee to enter the dock is located, which will be loaded directly to the ship.
Reduction of permanence in temporarily enabled areas
Within the port area, the Dangerous Goods will remain the minimum time necessary for their transfer outside of it (Art. 101.0305 REGISEPORT) or for boarding.
The accumulation of the aforementioned goods or substances shall be avoided - in accordance with the provisions of the preceding article, and the owners or responsible parties must request the authorization of the NAP which will give intervention to AGP for the purposes of their competence.
You can download the complete procedure, please click here.
The following documentation is required at the gate:
• Full Gate-Pass by the dispatcher or user with Customs stamp and signature. Can not GATE-IN with the due time of your shift.
Exportation: "General Cargo"
• Full Gate-Pass by the dispatcher or user.
• Original and 1 copy.
All trucks that deliver an export must go through the CTVP site before going to the Terminal. It will require the following:
1) Have a truck appointment and arrive within the agreed time
2) On the other hand, it will be requested to have your GATE-PASS stamped by CTVP when gating-in our Terminal
The importance of coordination is remembered the day before the delivery of the export container.
Please note that the shifts are granted through the pre-advise via web, which is on our website Digital Port
• Full Gate-Pass by the dispatcher user, unable to enter with the time or date expired of the shift.
• Original Export Delivery.
The Gate-Pass (original), along with the Documentation is retained in the Gate of Entry of Terminal 4, Gate-Pass (DGA) is delivered in the GATE of Customs, then the truck goes to the Plazoleta according to the DGA indicates that go to the scanner or download.
In line with the new procedure implemented by the General Customs Office on the scanning of export containers, the DGA will inform the transport in the Entrance Gate, in order not to generate higher costs in the operations of Foreign trade, if you must go to the scanner. In the event that the transport does not pass through the scanner and continue directly to the platform to unload the container, if the DGA then informs us that this container should have been scanned, the Exporter must pay the extra movements of platform and transport to send the container to the scanner and consequently ship it. The new procedure for entry is:
The driver must comply with a series of requirements when entering the terminal:
• Mandatory insurance policy for tractor and chassis
• ID and valid driver's license
• Green certificate of the tractor and chassis (semi-trailer)
• Current Vehicle Technical Verification (VTV) of the tractor and chassis
• The license plate of both the truck and semi must be well located and legible
Security & PBIP
Protection of Ships and Port Facilities
APM Terminals Buenos Aires is certified under the standards of the ISPS Code, with a Physical and Electronic Surveillance System 365 days a year.
Guarantee the security of the port services for the reception, storage, custody and loading of the National and International Navigation Vessels, which will be moored in the Terminal.
When entering a Certified Facility by the ISPS Code, you must comply with APM Terminals security regulations. You can only enter the appropriate personal identification, allowing the registration of your personal luggage and presenting ART insurance, and for vehicles, the current documentation.
Controls by CCTV
From before entering APM Terminals, you are being monitored and recorded throughout your journey, for which, you must comply with all security standards indicated by the terminal.
The ISPS Code
The ISPS-ISPS Code is an International System aimed at increasing Maritime protection that allows Vessels and port facilities to cooperate to prevent and detect acts that pose a threat to protection in the maritime transport sector.
Purpose of the ISPS Code
Guaranteeing Security in a broad sense, where compliance with standards benefits international trade. The proper functioning allows to prevent criminal acts relations with:
Terrorism - Sabotage - Cargo Theft - Kidnapping - Contraband of Weapons - Drug Trafficking - Piracy and Stowability.
The following basic safety rules must be adhered to when entering the Terminal. Failure to comply with any of these regulations may be cause for blocking the license plate of the vehicle. The driver will not be permitted to re-enter the terminal until he/she has completed a complete the safety induction course:
The driver of the truck must be unaccompanied.
Respect the maximum speed of 30 km/h inside the Terminal.
Prohibited to enter under the influence of alcohol or consume alcoholic beverages.
It is forbidden to park on the yellow tracks or lines.
Prohibited to pass under suspended loads.
It is forbidden to circulate between container pallets.
Prohibited to exit from the vehicle cab in operational zones.
No smoking near dangerous loads or fuels.
Circulate to the right.
Respect instructions given by operational and safety personnel.
Forbidden to adjust/mismatch container locks in the operative zone. It must be done on 8th Street prior to entry or on the externalized truck marked inside the terminal prior to departure.
Mandatory use of hard hat, reflective vest and safety shoes when exiting the trucks cab.
In order to safeguard the physical integrity of external carriers, customers and any person who integrates the daily operation of the terminal, we remind you that the entry of chassis with side doors is not allowed to transport containers exclusively.
New APM Terminals Buenos Airesc clients must submit the following documentation through our Digital Port - REGISTER - REGISTER USER TO BILL:
Proof of registration in AFIP (Federal Administration of Public Revenue).
Registration Form of IIBB or CM05 for the purpose of considering coefficients by jurisdiction.
Exemptions and exclusions in the Value Added Tax (VAT) or in the tax on the Gross Revenue.
Exporters must be able to generate a Verified Gross Mass ticket using authorized scales outside the Terminal and indicate this when pre-notifying the containers. All containers gated-in with expired physical cut-off must perform VGM in Terminal. The VGM weight should be transmitted to the Maritime Agency by the client. The Maritime Agency will then forward it to the terminal. If a VGM weight is not reported before arriving at the Terminal Gate, or a discrepancy of 5% is detected, the Terminal will generate a VGM and report this to the Ship owner. The client must pay for the VGM and 3 (three) extra movements generated by the relocation of the container in stowage.
VGM In Terminal
The customer can choose to obtain the VGM directly in Terminal by indicating this option in the pre-notifcation of the container and paying for 'VGM without transport' as indicated in this tariff. The Terminal will inform the Maritime Agency of the result of the weighing and will send the ticket to the client for his declaration.
To enter the terminal with containers requiring fumigation you must first comply with the entry requirements. This includes presenting a valid ART policy of the personnel covered to payroll and the clause of non-repetition in favor of APM Terminals. In addition, a note from the company that formally communicates the purpose of their visit and the contents of the container, and that they indicate the name and ID of the people who will do the work. All this must be presented at Surveillance Post 1 so that it can be controlled before allowing entry.
By the fumigation procedure itself, it is necessary to look for a remote and ventilated place in the spigot to do the fumigation, which must be coordinated with APM Terminals Operations, and it is necessary to place, after this one, the corresponding labels according to the IMDG code. Workers must wear a high visibility vest, safety shoes with a steel toe cap, helmet, gloves suitable for the risk, clothing that covers the whole body and, if the spraying is with liquid spray, they should also use adequate respiratory protection and romper from tyvek or similar.
The customs inspections are made one day on the floor and the next day can be made the import delivery.
If the custom inspection is coordinated and the shift is not canceled until the previous day at 3:00 pm, it must be paid as if it had been made.
In case the import delivery is coordinated and it is not canceled until the previous day at 3:00 pm, re-coordination and return to stowage must be paid.
Stuffing must be arranged 48 hours in advance of the arrival of the cargo. In all cases, the provision of the service is subject to agreement by APM Terminals. If the stuffing is presented outside the Cut Off dates agreed by the Owner, the responsibility of loading the equipment will be paid by the customer. In case of not fulfilling the assigned turn, an extra cost will be incurred.
In the case of Reefers containers, the cold letter must be attached with the packaging instructions for the type of merchandise to be consolidated. If it is a dangerous cargo, send the corresponding documentation.
Stripping and repackaging
Please email Clientes.BA@apmterminals.com with Stripping and Repackaging Requests. In case of dangerous cargo, send the corresponding documentation. Indicate if the return of the container will be done with a truck from the Terminal or if the client will take care of it. Once the date and time for the operation is confirmed; must be presented to the customer, until 12:00h the day before the stripping:
- Debt free and / or payment of the delay until the date of the operation (if necessary). If you do not have proof of payment of the container delay, the shipping line must send an email indicating until which date it is free of delay to return the container.
- Packing List.
- Dispatch letterhead that requests stripping of container with detail of the cargo; it must match the data of the aforementioned documents. Additionally, make a letter by BL.
- Inform if they will see the operation (name, surname and ID number)
This coordination must be done 48 hours in advance. In all cases, the provision of the service is for the consideration of APM Terminals. In case of not fulfilling the assigned turn, an extra cost will be incurred.