Switch Location

Find an APM Terminal

Terminals
Luanda Namibe
Terminals
Bahrain
Terminals
Cotonou
Terminals
Douala
Inland Services
Cameroon
Terminals
Pointe-Noire
Terminals
Port Said
Terminals
Tema
Inland Services
Ghana
Terminals
Conakry
Terminals
Abidjan San Pedro
Inland Services
Ivory Coast
Terminals
Aqaba
Inland Services
Jordan
Inland Services
Kenya
Terminals
Monrovia
Inland Services
Mali
Terminals
Apapa Onne
Inland Services
Nigeria
Terminals
Salalah
Inland Services
Saudi Arabia
Inland Services
Senegal
Inland Services
South Africa
Inland Services
Tanzania
Inland Services
Tunisia
Inland Services
UAE
Inland Services
Uganda
Inland Services
China
Terminals
Mumbai Pipavav
Inland Services
South Asia
Terminals
Yokohama
Terminals
Tanjung Pelepas
Terminals
Colombo
Terminals
Laem Chabang
Inland Services
Thailand
Terminals
Cai Mep
Terminals
Aarhus
Terminals
Helsinki Kotka
Terminals
Marseilles Fos
Inland Services
France
Terminals
Poti
Inland Services
Germany
Terminals
Vado Ligure
Inland Services
Netherlands
Inland Services
Romania
Inland Services
Spain
Terminals
Gothenburg
Terminals
Izmir
Terminals
Buenos Aires
Inland Services
Argentina
Inland Services
Brazil
Inland Services
Chile
Terminals
Moin
Inland Services
Ecuador
Terminals
Puerto Quetzal
Inland Services
Mexico
Terminals
Callao
Inland Services
Peru
Inland Services
Uruguay
Swipe Right for Terminal Navigation Swipe Left for Global Navigation
201002-gothenburg-customer-satisfaction

Customer satisfaction at APM Terminals Gothenburg higher than ever

High levels of flexibility, creative solutions, and putting the customers interests first, have all contributed to a significant increase in customer satisfaction at APM Terminals Gothenburg.

Commenting on the significant challenges for Swedish product owners, shipping lines and train operators brought about by the COVID-19 pandemic, Magnus Lundberg, Commercial Manager at APM Terminals Gothenburg said, “As Sweden's largest terminal, APM Terminals Gothenburg, together with our partners, has a responsibility to maintain Swedish trade. We see that our market shares are increasing in a declining market and I am both proud of the efforts we have all made and at the same time grateful for the trust from our customers.”

Proactively meeting customer needs

Several times a year, APM Terminals Gothenburg conducts customer surveys, where they evaluate NPS (Net Promoter Score), which is a key indicator of customer satisfaction. “The steadily increasing NPS result is a clear indication that we are focusing on the right things to meet our customers’ expectations. Our customers have also highlighted further areas of improvement, something we take very seriously and see as an exciting challenge,:  says Jasmin Mujdzic, Operations Manager at APM Terminals in Gothenburg.

“At APM Terminals Gothenburg, we place great value on both incremental and significant improvements on a daily basis. In order to offer improvements that bring real value, we need to get to know our customers even better and work together to understand their needs. This is an area that we’re actively developing at the moment,” concludes Jasmin Mujdzic.

Use of cookies

Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. Third parties and social media networks also place tracking cookies. Your online behaviour could be followed by these third parties. By pressing “accept” you accept such use of cookies.

Cookie Policy