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Our customers are important to us, therefore we aim to resolve issues as fast as possible. During container handling and other general terminal operations, incidents can arise and we encourage our customer to file a report. 

How do I file an incident?

Once an incident is identified, please notify the terminal in writing before the vessel or truck depart from the terminal. APM Terminals Kalundborg`s claims are handled by the APM Terminals Nordic Claims Team in Copenhagen, Denmark. We kindly require claims to be submitted in English language to

Download instructions on how to file an incident report and download the template to file your claim.