New Customer Induction

This section provides information for new customers to make their experience at Lázaro Cárdenas run as smoothly as possible.

Step 1 - Register as a new customer

Complete our new customer registration form  (Email completed forms to servicioclientelzc@apmterminals.com).

Step 2 - Familiarize yourself with how our terminal operates.

Our Rules of Operation provide an overview of operating hours and gate cut off times per service; exception handling process for late arrivals; IMDG stacking rules; safety requirements; vessel crew procedures; husbandry services, planning of events and co-ordination; contacts for problem resolution; EDI messaging parameters; and TDR parameters, hours and timing.

Download our Rules of Operation

Step 3 - Learn about safety at our terminal

Watch the short safety induction film below before visiting our Terminal and for further information download our HSSE Policy (pdf)

Step 4 - Register users for our commercial platform

On our commercial platform you can book appointments, make payments, order services, receive notifications, track containers and much more

Register users using our commercial platform registration.