04/03/2023

Appointment Window Updates

Attention Trucking Community,

As we continue to modernize, strive to offer better service and increase our flexibility with the current volumes and changes to the lunch hour, additional appointment windows will now be offered and we will revert to a 30-minute grace period before and after.

The increase to appointment window offerings will begin on Monday, April 3rd, 2023.

Our windows will become the following:

Transaction Types	1st Shift Windows	2nd Shift Windows	3rd Shift Windows	Grace Period
Import Pickup	08:00-09:00	18:00-19:00	03:00-04:00	30 min. grace period before and after appt. window
Empty Drop Off/Pick Up	09:00-10:00	19:00-20:00	04:00-05:00
Export Drop Off	10:00-11:00	20:00-21:00	05:00-06:00
	13:00-14:00	23:00-00:00	06:00-07:00
	14:00-15:00	00:30-01:30*
	15:00-16:00

*30 minute grace period does not apply to the back half of the appointment window

*Truck drivers arriving early or late for an appointment will be turned away. Arriving outside the appointment windows can be disruptive to our service and have negative impacts on drivers who arrive on time.*

Example #1
Appointment = Mon 17th 01:00am (2nd Shift)
Arrive on Terminal = Tues 18th 01:00am

Example #2
Appointment = Tues 18th 03:00am (3rd Shift)
Arrive on Terminal = Wed 19th 03:00am

Example #3
Appointment = Wed 19th 06:00am (3rd Shift)
Arrive on Terminal = Thurs 20th 06:00am

Example #4
Appointment = Friday 21st 08:00am (1st Shift)
Arrive on Terminal = Friday 21st 08:00am

If you have any questions or concerns, please reach out for assistance.

Thank you,

APM Terminals Management
To reach our Customer Care Team, please contact:
Pier400imports@apmterminals.com / 310-221-4496
Pier400exports@apmterminals.com / 310-221-4497
Pier400TerminalequipControl@apmterminals.com / 310-221-4001
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Appointment Window Updates

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