Skip To Content

Effective July 22nd 2024, we will be expanding our appointment windows to better serve our customers!  The transition into 30 minute slots will allow you to choose the best time suitable for your complex schedules. You will find a breakdown of the appointment windows on our Truck Appointment page. To receive future operational alerts by email or SMS please subscribe to Terminal Alerts.

Swipe Right for Terminal Navigation Swipe Left for Global Navigation
apm-terminals-launches-global-customer-alerts-solution

Terminal Alerts

Lifting the Standard of Proactivity

APM Terminals' global customer alert system enables customers to register to receive Terminal Alerts via SMS or email. Terminal Alerts lift standards of proactivity by communicating operational issues that have clear implications for customers, such as bad weather warnings, congestion at the port, changes to procedures or delays with customs clearance. 

Registering for alerts takes just a couple of minutes. Choose from a number of options to ensure you only receive applicable alerts – such as gate, rail or vessel announcements – and choose between SMS message or email (see screenshot below). Customers can also choose to receive alerts from one or multiple terminals. Terminal Alerts are available for all of our fully controlled terminals.

Registration Screenshot

Terminal Alerts Subscription

Once registered for alerts, the same apmterminals.com account can be used to access other services, such as saving containers in Track & Trace to your own personal Watchlist or setting up daily email container notifications for your saved containers.

Phone Numbers

We send our Terminal Alerts from the following numbers:

USA

+1 833 553 2895

Rest of the World

+1 201 468 9991