Customer Update - 14/9

Dear all,

Further to our general update on September 12th, then please note it will again be possible to return limited number of empty dry units to the terminal as from September 14th. We will be in direct contact concerning possibilities.

We continue to actively communicate and engage with the entire market, to daily arrange movement of containers to various off docks and other terminals. This is directly alleviating the yard density situation, and positively contributing to keeping the terminal fluid and reestablish best possible customer service and experience.

To support our overall and common objective, then we sincerely appreciate your continuous good support with following critical points:

• Drop off full export containers as late as possible, and not earlier than 3 days before scheduled vessel departure
• Pick up full import containers as soon as possible, and soonest possible upon discharge at APM Terminals Aarhus terminal. The more containers picked up, the more efficient flows and higher level of services can we provide
• From September 14th, limited number of empty dry containers can be returned to the terminal
• We are in dialogue with all customers on how to control flows to and from the terminal with a wide range of measures.

We have been maintaining operations across vessel, yard , gate and rail throughout though clearly not at the service levels we want to provide. Past days we have seen an improvement where yard density has improved, though it still remains at high levels. We expect to see improvements in service levels over the coming weeks barring any changes in supply chain patterns.

Your cooperation and patience is very much appreciated, and please be assured that we are doing everything possible to handle your cargo and requests as efficiently and fast as possible.

Thank you for your understanding and cooperation.