It’s important that the customer selected in N4 has a written Direct Billing Agreement with APM Terminals Gothenburg for the service that the customer should be directly invoiced for. We therefore suggest that you check with the customer on this direct billing agreement before any action in N4.
If a customer does not have a valid service agreement or direct billing agreement with APM for the billed service, the invoices will be re-directed to the shipping line.
Kindly be advised that an extra charge for re-handling of invoices according to the terminal tariff will be applicable for each invoice.
It’s mandatory to follow the direct billing agreement instructions. The template must be filled in correctly by the requested customer.
By sending the email from or approved by the company, APM Terminals Gothenburg will add the customer to the consignee list.
Note that once your company is added to the consignee list, your company will be available to be chosen by all the shipping lines. The direct billing agreement refers only to the binding payment relationship between a customer and APM.
By ordering a service, you confirm your understanding and acceptance of the terms and conditions stipulated in the “Terminal Tariff” and “Terms of business” documents.”
Both interest and overdue payment for a service will be strictly followed. A customer that has an overdue for more than 60 days, other legal process such as involvement of a collector will be carried out.
The company (normally shipping lines) who carries out the action to assign the consignee is responsible for selecting the correct customer, based on their agreement.
•Did I receive an instruction from a customer to assign them for a direct billing from APM?
•What service should direct billing refers to?
•Does the customer exist in N4?
•If not, I need to send the direct billing agreement template to the customer to fill in.
•If yes, have I checked with APM whether this customer have an agreed direct billing agreement?
•Does the agreement cover this service?
•If no, I need to send the direct billing agreement template to the customer to fill in.
New Customer Registration/Direct Billing Agreement
Please download, complete and email our Direct Billing Agreement to Service.gothenburg@apmterminals.com. This form can also be used to register as a new customer.
For questions about Direct Billing, please reach out to the Customer Care Team. For questions regarding direct charges, please contact your shipping line and/or freight forwarder (FFW) if possible, before contacting us.
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