Truck Appointment System

Please note that appointment times after midnight in TERMPoint reflect the previous day (see examples below). Appointments listed in Track & Trace show the ACTUAL time and date customers should arrive. 

*Truck drivers arriving early or late for an appointment will be turned away. Arriving outside the appointment windows can be disruptive to our service and have negative impacts on drivers who arrive on time.*
 

APM Terminals currently requires appointments for Import, Export, and Empty containers. At this time, chassis pick-up and chassis drop-off are exempt from the appointment process and do not require an appointment to be set up.

The existing out of gage process will still require an appointment to be made through customer service at this time, for both import and export.

IMPORT: Import containers must be discharged off the vessel before an appointment can be set. Appointments can be made up to 30 minutes prior to the end of the appointment window pending appointment availability.

EXPORT: Export containers must be dropped off during the window set by the vessel arrival and sailing date. You can check export first and last receiving dates by clicking on the VESSEL SCHEDULE icon at the bottom of the TERMPoint home page then click on “View” at the far right. Appointments can be made up to 30 minutes prior to the end of the appointment window / shift.

EMPTY: Empty containers that are being dropped off are subject to the empty restrictions of the time/day. These can be found here.

Truck drivers arriving early or late for an appointment may be turned away or they may be serviced. Truck drivers arriving outside of the appointment and grace periods whether early or late for an appointment is disruptive to our service as it impacts drivers who arrive on time.  Although we may service the truck driver in either early or late scenario, a missed appointment charge will be applied for not “honoring” the appointment time (as outlined in the APM Terminals LA Tariff)

The truck driver will be turned away and told to return to the terminal when they have a correct/active appointment number.

1. The driver receives a trouble ticket.
2. Driver proceeds to the trouble window.
3. Driver must call their dispatcher for the correct appointment number.
4. Driver will be assisted at the trouble window once they have the correct appointment number.

1. The driver receives a trouble ticket.
2. Driver proceeds to the trouble window.
3. Driver must call their dispatcher to determine who set the appointment for them.
4. Driver will be assisted at the trouble window once the correct trucking company is determined.

1. Appointments are only valid for the scheduled date and shift.
2. You can reschedule your appointment for anytime in the receiving window.
3. It is much recommended for the trucking company to move the appointment in the system to a later date/time BEFORE the appointment is missed.
4. Driver will be turned away at the gate if it is past the appointment time.

If there are no appointments, please contact the Import group for assistance and or appointment availability.

When setting appointments, the appointment system validates against the terminal operating system displaying warnings or errors related to the future gate transactions.

• Confirmed: Good appointment created.
• Tentative: Resolution is needed to avoid a trouble ticket at the terminal.
• Invalid: Appointment is not created. Call Customer Service for assistance.
• Complete: Appointment and transaction have been completed at the facility.
• In Progress: Appointment number has been given and transaction is open.
• Rejected: Appointment was used at the gate and the driver was turned away.

Confirmed appointments left unused and not canceled or rescheduled prevent other TERMPoint users (truckers) from getting appointments that they need and hinder the terminal planning strategy and deployment of container handling equipment.

No shows:  customer has an appointment and does not show up.

As communicated in June 2022, charges for Early and Late arrivals fees were paused/placed under moratorium until further notice.

TERMPoint users can cancel an appointment they know they will not make up to the end of the appointment window, NOT to the end of the grace period.

• Example when a fee will not be charged: 
o 10 a.m. – 11 a.m. appointment cancelled by 11:00 a.m.
• Example when a fee will be charged: 
o 10 a.m. – 11 a.m. appointment cancelled after 11:01 a.m. 

Once in TERMPoint, click the “My Appointments” button on the left side menu under “My Dashboard.” Select the specific appointment that you want to cancel by clicking the square in the box next to the appointment, then click “cancel” (the first item to the left side at the top of your appointment list).

TERMPoint users can reschedule or manage an appointment up to the end of the appointment window.

TERMPoint will allow users to secure an appointment up to the end of the appointment window.
Example: It is 8:15 a.m. and you see an open 8 a.m. appointment, the user can secure and use this appointment.

TERMPoint users can update or add the information up to the end of the appointment window.

APM Terminals will bill missed appointments monthly. An invoice containing details for each missed appointment including appointment & container number, date, the missed appointment window, etc. will be emailed to the address registered to the account in the TERMPoint system that created the missed appointment. No holds or updates will be made to any specific containers for missed appointments.

Per APMT LA Tariff, the rate per missed appt. will be $65; refer to Section 876 of our tariff, effective 1-JAN-2022

Missed appointments will show at the top of your TERMPoint Dashboard and APM Terminals will notify any TERMPoint user who habitually misses appointments. 

For data in the last 7 days the “Custom Range” tab on the TERMPoint dashboard can be used

For data that goes past 7 days, this can be done by selecting “My Appointments” on the left side of the TERMPoint user dashboard, then select “Advanced Search” to build the preferred data ranges.

We understand there can be extenuating circumstances such as natural disasters/acts of God, system issues, closures, etc. where we will waive the fee. These situations will be handled as they arise.

APM Terminals consistently monitors our gate queues. We are aware there can be delays at the terminal, during these instances APM Terminals already extends appointment window tolerances to ensure truckers do not get late arrival/missed appointment trouble tickets, so drivers will be able to proceed as normal without missing the appointment.

Please find below an outline of each transaction and appointment requirements. Please note that License Plate numbers and container numbers can be updated on all appointments types up until the appointment time. 

Once in TERMPoint, click the “My Appointments” button on the left side menu under “My Dashboard.” Select the specific appointment that you want to cancel by clicking the square in the box next to the appointment, then click “cancel” (the first item to the left side at the top of your appointment list).

Since November 8, TERMPoint allows users to secure a dual appointment by providing the ability to add an EMPTY-In when securing an IMPORT appointment. Please remind your agents not to make single empty appointments. If your company has secured individual empty appointments to use to pick up an import, please cancel them and update your import appointment to "add empty drop off". 

See our Dual Appointment user guide for detailed instructions.

Tips

Time slots
All transactions types (IMPORT, EXPORT, EMTPY IN/OUT) will mirror the current IMPORT appointment timeslot/appointment windows. 

EMTPY container number is required
The system will allow users to secure a DUAL appointment without entering the EMTPY container number at the time the appointment is made.  However, we strongly suggest inputting a “placeholder” container number so that the slot remains reserved over single empty appointments. Users need to UPDATE the correct EMTPY container number before the driver arrives.   It is critical we have support from the trucking community in providing accurate information before the driver arrives to avoid the risk of not being serviced.

One appointment number
Dual appointments will have one appointment number.

Empty appointment cancelled
If the DUAL appointment is updated to “cancel” the EMPTY In, the IMPORT APPOINTMENT will still be valid (as long as there are no other impediments, demurrage, line or CBP holds, etc.)

Single Empty Receiving
No change to the appointment process. If you are adding your EMPTY to your IMPORT appointment (merging) you do NOT NEED TO secure a "single" empty appointment.  The system will not accept an EMPTY on the dual appointment if a single appointment has already made on that container, you must cancel the single empty appointment to marry it to the dual.

Empty Receiving Status
It is important the trucking community continues to refer to and use the EMPTY RECEIVING MATRIX which is updated throughout the day. We will continue to monitor the empty inventory and at times it may be necessary to restrict receiving either due to our inventory levels or at the direction of our Ocean Carrier customers.

This is not currently possible, but will be added in the near future.

Empty container pick-ups and drop-offs require an appointment. To improve operational efficiency, Truck License number will be required for all appointments and seal and container numbers will be required for export appointments. If the container # is not known at time of appointment creation, the user can still secure a tentative appointment and confirm it later.

Empty containers can also be dropped off as part of an Import Container pick-up, using a Dual Transaction. See FAQ on this above.

Dashboard

A quick summary of daily appointments by status. Drill down to appointments requiring attention.

Schedule appointments

Conveniently schedule import/export and empty pick-up/drop-off appointments via a single screen. All appointments require the user to select a truck license number from a list of registered trucks for their trucking company.

Empty Pick-up/Drop-off appointments

Empty Pickup appointments require a valid booking or EDO with available quantities. Empty Drop-off appointments require the user to select Line Operator of the container that will be returned to the terminal. Both appointment types require the user to select equipment size, date, time and truck license number.

Export appointments

Export appointments require container number, truck license number and seal number. If the container number isn't known at time of appointment creation, a tentative appointment can be booked. When the container number is known, the appointment can be  updated and the appointment status will change to confirmed.

My Appointments

Monitor daily appointment status and use the Advanced Search to organize appointments for the day.

Import Container Watch List

Easily track Import containers and receive notifications when containers are ready for appointment.