Truck Appointment System

Please find below an outline of each transaction and appointment requirements effective 12 April 2021:

• *License Plate number and Container number can be updated on all appointments types up until the appointment time.
• ** Checking Owned or POP chassis is a new requirement – please make the correct choice for each appointment

Starting on March 1, 2022, we will introduce a late cancellation free of $25. This is applied if truckers do not cancel their Pier 400 appointment within 2-4 hours of their appointment. Truckers can cancel their appointments on their mobile phone using the APM Terminals Pier 400 app, if permitted to by their dispatchers. Details of the App can be found in the sidebar on this page.

The late appointment fee is ensure truckers cancel their appointments so we can use those appointments more efficiently and increase the speed of cargo through the terminal. (It is not designed to be a new revenue stream of fees.) Our customers are looking for us to improve cargo velocity. Missed appointments slow down cargo movement and the biggest complaint we hear from truckers is lack of available appointments.

At the end of 2021, more than 50% of appointments made became no shows and ran a series of workshops with truckers to understand the reasons behind this and help to resolve them. These improvements will be completed by March 2022. 

Starting on March 1, 2022, we will introduce a Missed Appointment Fee of $65 and a late cancellation free of $25 (see FAQ below for further information)

The missed appointment fee is ensure truckers cancel their appointments so we can use those appointments more efficiently and increase the speed of cargo through the terminal. (It is not designed to be a new revenue stream of fees.) Our customers are looking for us to improve cargo velocity. Missed appointments slow down cargo movement and the biggest complaint we hear from truckers is lack of available appointments.

Since November 8, TERMPoint allows users to secure a dual appointment by providing the ability to add an EMPTY-In when securing an IMPORT appointment. Please remind your agents not to make single empty appointments. If your company has secured individual empty appointments to use to pick up an import, please cancel them and update your import appointment to "add empty drop off". 

See our Dual Appointment user guide for detailed instructions.

Tips

Time slots
All transactions types (IMPORT, EXPORT, EMTPY IN/OUT) will mirror the current IMPORT appointment timeslot/appointment windows. 

EMTPY container number is required
The system will allow users to secure a DUAL appointment without entering the EMTPY container number at the time the appointment is made.  However, we strongly suggest inputting a “placeholder” container number so that the slot remains reserved over single empty appointments. Users need to UPDATE the correct EMTPY container number before the driver arrives.   It is critical we have support from the trucking community in providing accurate information before the driver arrives to avoid the risk of not being serviced.

One appointment number
Dual appointments will have one appointment number.

Empty appointment cancelled
If the DUAL appointment is updated to “cancel” the EMPTY In, the IMPORT APPOINTMENT will still be valid (as long as there are no other impediments, demurrage, line or CBP holds, etc.)

Single Empty Receiving
No change to the appointment process. If you are adding your EMPTY to your IMPORT appointment (merging) you do NOT NEED TO secure a "single" empty appointment.  The system will not accept an EMPTY on the dual appointment if a single appointment has already made on that container, you must cancel the single empty appointment to marry it to the dual.

Empty Receiving Status
It is important the trucking community continues to refer to and use the EMPTY RECEIVING MATRIX which is updated throughout the day. We will continue to monitor the empty inventory and at times it may be necessary to restrict receiving either due to our inventory levels or at the direction of our Ocean Carrier customers.

This is not currently possible, but will be added in the near future.

Empty container pick-ups and drop-offs require an appointment. To improve operational efficiency, Truck License number will be required for all appointments and seal and container numbers will be required for export appointments. If the container # is not known at time of appointment creation, the user can still secure a tentative appointment and confirm it later.

Empty containers can also be dropped off as part of an Import Container pick-up, using a Dual Transaction. See FAQ on this above.

Dashboard

A quick summary of daily appointments by status. Drill down to appointments requiring attention.

Schedule appointments

Conveniently schedule import/export and empty pick-up/drop-off appointments via a single screen. All appointments require the user to select a truck license number from a list of registered trucks for their trucking company.

Empty Pick-up/Drop-off appointments

Empty Pickup appointments require a valid booking or EDO with available quantities. Empty Drop-off appointments require the user to select Line Operator of the container that will be returned to the terminal. Both appointment types require the user to select equipment size, date, time and truck license number.

Export appointments

Export appointments require container number, truck license number and seal number. If the container number isn't known at time of appointment creation, a tentative appointment can be booked. When the container number is known, the appointment can be  updated and the appointment status will change to confirmed.

My Appointments

Monitor daily appointment status and use the Advanced Search to organize appointments for the day.

Import Container Watch List

Easily track Import containers and receive notifications when containers are ready for appointment.