FAQs

Additional Service Requests (ASRs) can be requested via our Customer Service Portal. Instructions can be found in our  ASR User Guide.

Alternatively, raise an Additional Service Request (ASR) for Door Turning via our ASR Form (Please use category 'Other' if you don't see the service listed). Send the completed ASR Form to 

- mumcargo@apmterminals.com

- mumplanners@apmterminals.com

- mumpln@apmterminals.com

- mumplnexec@apmterminals.com

- mumshiftmanager@apmterminals.com

For assistance please contact our Customer Service team.

Further information is available on our Payments & Invoicing page, including instructions for opening a DPA.

Further information is available on our Payments & Invoicing page, including sample letters of authorisation.

Further information about Direct Port Delivery can be found in our Services Section.

The Terminal’s services are limited to stevedoring activities. We understand that you require seamless end-to-end solutions and your end-to-end service provider can expect full cooperation from the Terminal. Customised SOP or detailed understanding of your business is encouraged, and we request you to kindly engage with us on the same. Please contact our Commercial Team.

Information about Jawaharlal Nehru Port Trust, its structure, services and information regarding various terminals operating at the port can be found at http://jnport.gov.in/home