Alternatively, raise an Additional Service Request (ASR) for Door Turning via our ASR Form (Please use category 'Other' if you don't see the service listed). Send the completed ASR Form to
Further information is available on our Payments & Invoicing page, including instructions for opening a DPA.
Further information is available on our Payments & Invoicing page, including sample letters of authorisation.
Further information about Direct Port Delivery can be found in our Services Section.
The Terminal’s services are limited to stevedoring activities. We understand that you require seamless end-to-end solutions and your end-to-end service provider can expect full cooperation from the Terminal. Customised SOP or detailed understanding of your business is encouraged, and we request you to kindly engage with us on the same. Please contact our Commercial Team.
Information about Jawaharlal Nehru Port Trust, its structure, services and information regarding various terminals operating at the port can be found at http://jnport.gov.in/home
Claims
We value your business and understand how important your container and cargo are to your operations.
Please be assured that in the event of any damage or incident involving your shipment, our terminal will immediately notify you. This prompt communication is intended to help you plan your shipment and take any necessary actions without delay.
• Three repair quotes
• Declaration that no claim has been made from any other party or insurance
• Photographs of the repaired container
• Depreciated value of the container
• Survey report
Please note this is not an exhaustive list, documents & information required may differ from case-to-case basis.
Cargo loss / damage must be claimed from your respective insurance provider. GTI is only liable for container-related damages and not for cargo loss / damage.
GTI will notify you if any incident occurs at the Terminal. If no report is received, the damage likely did not occur at the Terminal. In such cases, please check with:
• The last port of call
• Your transporter
You may submit a claim with all relevant documents as listed above.
Any potential claim shall be intimated by the Customer as soon as customer becomes aware of the damage but no later than 30 (thirty) days from departure of container from the Terminal. Delay or failure to adhere to this timeframe shall deem the claim to be waived and absolutely barred.
All the claims are handled on a case-to-case basis and will be resolved at the earliest depending on the complexity of the claim.
No. If damages for a container is claimed from GTI then repairs should only begin after joint inspection and approval from the Terminal.
No, GTI will be liable for only direct damage. GTI shall have no liability for any loss of profit, loss of revenue, loss of business, loss of goodwill or reputation or for any special, indirect, consequential or penal loss.