TERMPoint includes features such as a Dashboard showing the status of your appointments, Import Container Watch-list, and the possibility to schedule both Import and Export Appointments simultaneously. A number of features are highlighted below.
- Users can now swap out one of the moves on a dual appointment as needed. See below under TERMPoint Features
- Drivers, please ensure that you do not create/modify/merge any appts after trucker goes through inbound OCR (right when you turn off McLester St. into the facility)
- Please only book the amount of empty return appts. that you need per day.
-We encourage truckers and trucking companies to download the APM Terminals TERMPoint app for iOS or Android on their smartphones. Currently, the app is read-only, but expect many enhancements in the future (see sidebar for download details).
- Advance Slot Profile modification or ASP means that users can now make same day import pickup appointments after 12:00PM. If the import container location has remaining appointment capacity, appointments. for any unit in that respective import pad can be secured up until 3:00PM.
- Please do not create more empty return appts. than you need and always be sure to cancel all unused appts.
Missed Appointments
Confirmed appointments left unused and not canceled or rescheduled prevent other TERMPoint users (truckers) from getting appointments that they need and hinder the terminal planning strategy and container handling equipment deployment.
TERMPoint users can cancel or reschedule an appointment that they know they will not make by the end of the appointment window’s one (1) hour tolerance:
- 06:00AM-09:00AM appointment must be canceled by 09:59AM
- 09:00AM-12:00AM appointment must be canceled by 12:59PM
- 12:00AM-3:00PM appointment must be canceled by 3:59PM
- 3:00PM-5:00PM appointment must be canceled by 4:59PM
Per NYTC Tariff, the rate per missed appt. will be $62.49 based on proposed NYTC tariff, effective 1-OCT-2021
APM Terminals is planning to bill missed import appointments by occurrence, monthly. An invoice containing details for each missed appointment like appointment & container number, date, the missed appointment window, etc. will be emailed to the email address registered to the account in the TERMPoint system that created the appointment that was missed. No holds or updates will be made to any specific containers for missed appointments.
Missed appointments will show at the top of your TERMPoint Dashboard and APM Terminals will notify any TERMPoint user that habitually misses import appointments.
APM Terminals plans to bill for missed import appointments regularly. However, we understand that there are extenuating circumstances like natural disasters/acts of God and early terminal closures where we may not bill for missed appointments. These situations will be handled accordingly, as necessary.
APM Terminals consistently monitors our inbound gate queue. We are aware of situations outside of our and the trucking community’s control, where there may delays in the port. During these instances APM Terminals already extends appointment window tolerances to ensure truckers do not get late arrival/missed appointment trouble tickets, so drivers will be able to proceed as normal without missing the appointment.
APM Terminals Elizabeth cannot speak on behalf of any other terminal, however, we are aware that some terminals will limit the amount of total appointments a trucking company can book per day if they habitually miss appointments. We reviewed this process and decided that although this may improve behavior with time, it can potentially lead to more cargo delays and charges as the appointment system user will not be able to secure the same amount of appointments that they are used to.
Please use this form to claim for no-show appointment invoices that you would like to dispute. Our team will review your no-show appointment claim and get back to you with additional details as soon as possible.
TERMPoint Features
A quick summary of daily appointments by status. Drill down to appointments requiring attention.
Conveniently schedule appointment requests for imports, exports and empties via a single screen as TERMPoint prompts for the required information based on selection.
Monitor daily appointment status and use the Advanced Search to organize appointments for the day.
Easily track Import containers and receive notifications when containers are ready for appointment.
Users can now swap out one of the moves on a dual appointment as needed.
This can only be done if appoinments share the same time slot.
Step 1 – Select the moves you desire to merge (Fig. 1)
Step 2 – CLICK merge (Fig. 2)
Step 3 – TERMPoint will display the dual move as well as the single move that was swapped out. (Fig. 3)
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