Starting from August 27th 2024, we will pilot a more efficient route through roadability. Please exercise caution and follow the new signage and directions from our staff.
The refer receiving area is located on the southern side of the terminal (Row 842). Continue to this area before dropping off your container in the terminal exchange lanes (TEL).
To enter the terminal drivers will need ALL of the following:
• An authorization pass QR code to be shown at TWIC check. This can be generated on completion of our safety induction in the “Visitor HSSE” app. Learn more...
• Each truck will need to be registered with the Truck Tag program. Truck installed RFID tags are issued by PierPass. Each truck will be required to have a valid license plate linked to the RFID tag.
• All drivers are required to provide a SCAC Code and appointment number to initiate a transaction. “Trucker Codes” are no longer in use.
All transaction types require a valid appointment. Please visit our TERMPoint Truck Appointment page for detailed information about Truck Appointments.
We do not accept WCCP, SSA and EVERGREEN chassis. Please contactTRAC Intermodaland/or other chassis provider for return instructions.
If there is no red tag on a chassis, Operations will not flip the load and driver must take the load out as is.
If you bring in a live reefer on an Evergreen Chassis, you must get it flipped and take the chassis back out with you. Failure to do so will lead to a fine and chassis storage charges.
For chassis questions, please contact our customer service team at 310-221-4001 during first shift and 310-221-4395 during second shift.
Export receiving information can be found in our Vessel Schedule (click on vessel of choice to view first receiving/cutoff info).
• Driver must enter through the North Gate.
• Driver pushes button to initiate transaction
• Driver to provide their SCAC Code and Appointment Number (Container Number if discrepancy is present)
• TRUCKER SHOULD VALIDATE INFORMATION ON TICKET BEFORE PROCEEDING
Reefer Export In (with GENSET) additional steps
• Driver is to proceed to the New Reefer Receiving Row 842 (see map) to have genset removed by mechanics, then proceed to TEL’s
• Driver must enter through the North Gate.
• Driver pushes button to initiate transaction.
• Driver to provide their SCAC Code, and Appointment Number (Container Number if discrepancy is present)
• TRUCKER SHOULD VALIDATE INFORMATION ON TICKET BEFORE PROCEEDING
Empty Reefer Drop Off (with GENSET) additional steps
• Driver is to proceed to the New Reefer Receiving Row 842 (see map) to have genset removed by mechanics, then proceed to TEL’s
• Driver must enter through the North Gate.
• Driver pushes button to initiate the transaction
• Driver to provide SCAC Code and Appointment Number (Container Number if discrepancy is present)
• TRUCKER SHOULD VALIDATE INFORMATION ON TICKET BEFORE PROCEEDING
Import Reefer Load Out additional steps (if GENSET is required)
• After receiving the container from our TEL’s, driver is to proceed to the New Reefer Receiving Row 842(see map) where the mechanics will mount the genset. The requirement / need for a genset is determined by the Trucker.
• Driver must enter through the North Gate.
• Driver pushes button to initiate the transaction
• Driver to provide SCAC Code and Appointment Number (Container Number if preassigned reefer applies)
• TRUCKER SHOULD VALIDATE INFORMATION ON TICKET BEFORE PROCEEDING
Reefer Empty Out additional steps (if GENSET is required)
• After receiving the container from our TEL’s, driver is to proceed to the New Reefer Receiving Row 842 (see map) where the mechanics will mount the genset. The requirement / need for a genset is determined by the Trucker.
Drivers wanting to inspect the inside of an empty container must go to the Flip Line and inform terminal personnel; it is prohibited for drivers to open container doors. These instructions are indicated on the routing tickets for driver awareness.
Please also remind your drivers that being out of their cab in non-designated areas will result in a Safety Fine, a ban from the facility, and the requirement to attend a S.T.E.P. class.
In the event that the driver receives a trouble ticket:
Black Button • to contact Customer Service (for issues such as appointment problem, no booking on file, expired contract and etc.)
• For UTL containers, please instruct your drivers to also report this to Customer Service
Red Button • to contact the Gate Clerk (to report a UTL, etc.)
• Driver’s ticket will be regenerated by Gate Clerk
TRUCKER SHOULD VALIDATE INFORMATION ON TICKET BEFORE PROCEEDING
APM Terminals Pier 400 has two ISO certifications: ISO 45001 for Occupational Health & Safety Management and ISO 14001 for Environmental Management System.
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