FAQs

APM Terminals Pier400 Los Angeles moved import payments from our TOPS website platform to PayCargo on Thursday February 15.  This change will only be for our Los Angeles facility.

PayCargo is an established platform that is widely used across the international container industry. By working with PayCargo the APM Terminals Pier400 allows users to have a common platform that is familiar to customers. 

Users new to the PayCargo platform will need to register for access at https://paycargo.com/portal/apmt/. If you have questions on how to use the PayCargo platform please seek assistance from the PayCargo team at support@paycargo.com or (888) 250-7778

Please continue to use APM Terminals’ Pier400 email and phone contacts for payment queries.

Generally, appointments are released daily between 11:00am – 11:30am for future dates.

Generally, appointments are released daily between 11:00am – 11:30am for future dates.

Directions to the terminal can be found under the Contact us tab. (CLICK HERE)

Terminal Map can be found under the General Instructions. (CLICK HERE)

For new trucking companies we recommend you read our Terminal Safety page, paying particular attention to the section 'Driver Induction'. All other information for drivers can be found on our General Information page.

Trucking companies will need to register as a user at TermPoint new user registration . Once registered, an appointment will need to be scheduled on TermPoint Pier 400's appointment system 

Export receiving information can be found under Vessel Schedule (click “view” to the far right under “Line Cutoff Times” and you will see these details).

Trucking companies will need to register as a user in TermPoint new user registration . Once registered, an appointment will need to be scheduled on TermPoint - Pier 400's appointment system. (Click on the Export Icon)  (Please see PDF training document for detailed instructions)

Appointments can be managed using TermPoint   . Appointments with any missing required information will be auto-cancelled 30 minutes prior to the appointment start time. If you have missed your appointment or your appointment was cancelled, you will need to create a new one for a later time. If you need to reschedule your appointment for a different date / time, you will need to cancel your existing appointment first. Appointments cancelled after the end of the appointment time window will be marked as missed.

This is updated daily and can be found on our Empty Receivables page. Please check with your respective steamship line for accurate termination locations.

All fees can be paid through our PayCargo   payment system.

Trucks that have been banned from APM Terminals Pier 400 are unbanned after attendance in one of our STEP Classes (Safety Trucker Education Program) has been completed and Fine paid. Class is conducted weekly on Friday afternoon at 3:00pm in our Catalina Room located in the cafeteria of our main administration building.  Fines must be paid at pier400payment  . 

Import availability for up to 50 containers at a time can be found on our homepage www.apmterminals.com/los-angeles

Visit our EIR reprint page 

30 minutes prior to the appointment time - If an appointment is incomplete or missing information, an email notification is sent which alerts users they have 30 minutes to update their appointments with the mandatory appointment information. These notifications will contain a list of all appointments in jeopardy of cancellation if they are not updated/completed prior to the cancellation cutoff. If these details are not updated prior to the cutoff, the appointment will be automatically cancelled by our system without the possibility to update after.

• Email addresses contacted are from the TERMPoint accounts used to create the appointments.  
• The table below shows the criteria required for each appointment type that users must update before the cancellation cutoff.