FAQs

Preliminary number of Import appointments are released 4 days in advance. (Example: On Monday prelim appointments for Friday are released) 

Additional Import appointments are released throughout the week based on operational feasibility. (Example: On Monday when prelim appointments for Friday are released, additional appointments may be added to Tuesday, Wednesday, and Thursday)

Appointments are released 2 days in advance. (Example: On Monday appointments for Wednesday are released)

Additional appointments are released throughout the week based on operational feasibility. (Example: On Monday appointments for Wednesday are released, and additional appointments may be added to Tuesday)

Directions to the terminal can be found under the Contact us tab. (CLICK HERE)

Terminal Map can be found under the General Instructions. (CLICK HERE)

For new trucking companies we recommend you read our Terminal Safety page, paying particular attention to the section 'Driver Induction'. All other information for drivers can be found on our General Information page.

Trucking companies will need to register as a user at TermPoint new user registration .After that is completed an appointment will need to be schedule at TermPoint Pier 400's appointment system 

Export receiving information can be found under Vessel Schedule (click “view” to the far right under “Line Cutoff Times” and you will see these details).

Trucking companies will need to register as a user in TermPoint new user registration . After that is completed an appointment will need to be schedule at TermPoint - Pier 400's appointment system. (Click on the Export Icon)  (Please see PDF training document for detailed instructions)

Appointments can be managed in the TermPoint   system.  Appointments with missing required information will be auto-cancelled 30 minutes prior to the appointment start time. If your appointment has the required information or you have opted to keep your appointment in TERMPoint, you can modify details up to the end of the appointment window. If you have missed your appointment or your appointment was cancelled, you will need to make a new one for a later time. If you need to reschedule your appointment for the same day, you will need to first cancel your existing appointment. Appointments cancelled after the end of the appointment time window will be marked as missed. Contact: Pier400Imports@apmterminals.com / 310-221-4496 for any additional questions.

This is updated daily and can be found on our Empty Receivables & Open Areas page.  Please note to check with your respective steamship line for accurate termination locations/terminal.

All fees can be paid through our TOPS   payment system.

Trucks that have been banned from APM Terminals Pier 400 are unbanned after attendance in one of our STEP Classes (Safety Trucker Education Program) has been completed and Fine paid. Class is conducted weekly on Friday afternoon at 3:00pm in our Catalina Room located in the cafeteria of our main administration building.  Fines must be paid at pier400payment  . 

Import availability for up to 50 containers at a time can be found on our homepage www.apmterminals.com/los-angeles

EIR Tickets can be found online at the following link: (Click Here  )

• The warning email notification sent to the dispatchers for the cancellation service advising dispatchers they have 30 minutes to action their appointments will be generated per appointment window and will contain a list of all appointments in jeopardy of getting cancelled if not actioned prior to the cancellation cutoff.
  
  
• A second email will be generated after the cancellation service runs and be sent to dispatchers whose appointments have been cancelled because they failed to action their appointments (either by adding in missing info or selecting, “Keep Appointment”).
  
  
• Keep Appointment” button allows dispatchers to bypass the cancellation service without having to enter the missing appointment data if the button is selected within the 30-minute grace period before the cancellation service runs.
  
  
• If “Keep Appointment” is selected all mandatory appointment information is still required. Dispatchers have until the end of the appointment window to update appointment information.


• Designated email addresses are pulled from TERMPoint accounts.


• If appointment is cancelled, you will not be charged for a missed appointment.


• In the table below the column, “Required Within 30 Minutes of Cancellation Trigger,” shows the appointment criteria per appointment type dispatchers must submit before their appointment gets cancelled or within the appointment window if “Keep Appointment’ was selected.