APM Terminals operates one of the world’s most comprehensive port networks. We’re uniquely positioned to help both shipping line and landside customers grow their business. Through our global roll-out of real-time digital tools such as Track & Trace and Container Status Notifications, APIs, and Terminal Alerts we're supporting our customers to improve supply chain efficiency, flexibility and dependability.
Our team of more than 22,000 industry professionals is focused on delivering the operational excellence and solutions, which our 10,000 customers require to reach their potential. The 75 terminals in our global network are operated exclusively by APM Terminals or together with a joint venture partner. In 2020 we moved 35.1m TEU - 36% more than in 2016 (total portfolio including hubs).
Since 2017, our Net Promotor Score - how we measure customer satisfaction, has increased from -13 for shipping lines and +3 for landside customers, to +33 and +22 respectively in Q1, 2021.
As part of A.P.Moller-Maersk, we leverage more than a century of industry experience to design and build high-quality container terminals, and provide port and inland services for cargo handling and transportation between port facilities and inland locations. In 2019, revenues for our Terminals grew by more than 4% to USD 3.2 billion. Terminals in Moin, CostaRica, Tema, Ghana, and Vado, Italy, went into operation in 2019.
We invested USD 438m in our Terminals, with the largest investments being a terminal modernisation project in Los Angeles, USA, and equipment replacements. During 2020, investments continued with the development of our new Côte d’Ivoire Terminal (CIT) in Côte d'Ivoire, the expansion of APM Terminals Yokohama in Japan, equipment upgrades at our Russian terminals, the phase two development of APM Terminals Vado Ligure and our new terminal in Kalundborg, Denmark due to open in March 2021.
What we offer
- Reliable, safe and efficient operations with a continuous improvement focus.
- Flexible and solutions oriented approach to solve complex customer problems.
- Standardized approach to operations being implemented globally to enable consistent service levels and delivery.
- Innovative, digital solutions that enable customers to order their services quickly and easily.
- Dedicated key client managers and customer service personnel.
Becoming a World Class Terminal Operator
APM Terminals works with best-in-class joint venture partners, such as local businesses and governments to ensure our geographical footprint is optimised to be where our customers need us most. As a port infrastructure leader, we help nations achieve their ambitions – creating new jobs and economic prosperity.
Shipping is a repeat business – so we demonstrate consistent performance every day to earn the business. For berthing we offer competitive rates, flexibility and superior service for shipping lines. In the yard we offer safe, reliable operations with high levels of productivity. And at the gate our easy to use products provide accurate information for supply chain partners. Learn more about how our strategy is supporting customers in our 2021 Capital Markets Presentation.
Supply chain efficiency
Continuous innovation means we’re uniquely positioned to help both shipping line and landside customers achieve improved supply chain efficiency, flexibility and dependability, in a cost-effective manner. This enables our customers to compete in world markets and ultimately, grow their business. Find out more about our Way of Working to increase efficiency and safety.