APM Terminals operates one of the world’s most comprehensive port networks. We’re uniquely positioned to help both shipping line and landside customers grow their business. Through our global roll-out of real-time digital tools such as Track & Trace and Container Status Notifications, APIs, and Terminal Alerts we're supporting our customers to improve supply chain efficiency, flexibility and dependability.
Our team of more than 22,000 industry professionals is focused on delivering the operational excellence and solutions, which our 10,000 customers require to reach their potential. The 76 terminals in our global network are operated exclusively by APM Terminals or together with a joint venture partner. In 2021 we carried out 12.8 million container moves - 11.3% more than in 2020 (11.5m).
Between 2019 and 2021, our Net Promotor Score - how we measure customer satisfaction - showed a positive trend for both landside and shipping line customers, rising by 5 and 13 points respectively. According to Bain & Co, the source of the NPS system, our scores now lie in the favourable range. Despite the recent challenges facing the logistics industry, we were happy to see that efforts are paying off and our NPS scores increased further still in the first quarter of 2022 for both landside and shipping line customers.
As part of A.P.Moller-Maersk, we leverage more than a century of industry experience to design and build high-quality container terminals, and provide port and inland services for cargo handling and transportation between port facilities and inland locations. In 2021, revenues for our Terminals grew by USD 0.8 billion to 4 billion.Our new terminal in Kalundborg, Denmark became operational in March 2021.
We invested USD 438m in our Terminals, with the largest investments being a terminal modernisation project in Los Angeles, USA, and equipment replacements. During 2020, investments continued with the development of our new Côte d’Ivoire Terminal (CIT) in Côte d'Ivoire, the expansion of APM Terminals Yokohama in Japan and the phase two development of APM Terminals Vado Ligure. In 2022, work will commence on our new JV terminal in Croatia, the Rijeka Gateway.
What we offer
- Reliable, safe and efficient operations with a continuous improvement focus.
- Flexible and solutions oriented approach to solve complex customer problems.
- Standardized approach to operations being implemented globally to enable consistent service levels and delivery.
- Innovative, digital solutions that enable customers to order their services quickly and easily.
- Dedicated key client managers and customer service personnel.
Becoming a World Class Terminal Operator
APM Terminals works with best-in-class joint venture partners, such as local businesses and governments to ensure our geographical footprint is optimised to be where our customers need us most. As a port infrastructure leader, we help nations achieve their ambitions – creating new jobs and economic prosperity.
Shipping is a repeat business – so we demonstrate consistent performance every day to earn the business. For berthing we offer competitive rates, flexibility and superior service for shipping lines. In the yard we offer safe, reliable operations with high levels of productivity. And at the gate our easy to use products provide accurate information for supply chain partners. Learn more about how our strategy is supporting customers in our 2021 Capital Markets Presentation.
Supply chain efficiency
Continuous innovation means we’re uniquely positioned to help both shipping line and landside customers achieve improved supply chain efficiency, flexibility and dependability, in a cost-effective manner. This enables our customers to compete in world markets and ultimately, grow their business. Find out more about our Way of Working to increase efficiency and safety.