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On June 28, 2024 between 15:00 and 22:00 we will be carrying out server maintenance. During this period operations will be paused and online services will not be available, including Truck Appointment System, TERMView, LIFT, Additional Service Request (ASR), Gate Pass, and Track & Trace. Please accept our apologies for any inconvenience and plan accordingly. Thanking you. To receive updates via email or SMS, please subscribe to Terminal Alerts.

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Cash Transactions

Cash transactions can only be made through Fawateer or SADAD to support efforts to maintain social distancing to contain the spread of COVID-19. All other mode of transactions will lead to unnecessary delay such as Fawri, Fawri+ etc.

For obtaining SADAD link please contact our Cashiers with your mobile number. The Fawateer option for settling both credit and cash related payments can be accessed through the Benefit Pay application or through bank websites which have the Benefit Pay link available. For making payments, please choose APM Terminals which is now listed on Fawateer and follow the instructions below. Please note that  the providers of Benefit Pay restrict users to a maximum of 4 payments per day using the same card on the same merchant website/system. Please use an alternate credit or debit card to complete your appointment booking process, should you face any issues due to this restriction.

Credit Settlement

This service can be used by on account/credit customers by updating:

  • Contact number (phone)
  • Invoice number
  • Customer Name and Customer ID (Ex: 16-SC-xxxxxx)

Cash Payments

This service can be used for any upfront payment (cash customers) by updating:

  • Contact number (phone)
  • Draft invoice number
  • Customer Name

Please note that all fields are mandatory for the payment to be accepted. Once payment is authorized, customers are expected to send a screenshot or an attachment of the receipt to in order to complete the transaction.